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Listings NOT listing!
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Newbie
posted
I emailed Auctiva support about this yesterday and have yet to receive an answer. I created 5 auctions and scheduled them to list in 5 minute intervals at a specific time last night. Later last night when I checked, only one of the five had listed. I error checked the rest and all were ok. I tried to then manually post and nothing. I'd get the message that the listings were being posted but they were not. I tried launching these about 3 to 4 times and today, still nothing has been posted. What's the use of a listing service that WON'T list. This is very frustrating. I have been using Auctiva for years and know my way around. There is a problem here and they should make an announcement. People may be assuming their listings are being posted and they may not be. Anyone else having a problem with your Auctiva listings not posting to ebay?
Thanks
JD
 
Posts: 1 | Registered: June 17, 2009Reply With QuoteReport This Post
Auctiva Product Manager
Specialist
Picture of Auctiva Rebecca
posted Hide Post
Hi JD,
It appears that the listings failed because you haven't stated your return policy (which eBay is now enforcing since June 16th.) To see the API error message from eBay, just click the red box at the top of your page where it says "Notifications." You can also view the errors by going to your Scheduled Listings page.

Hope that helps!
 
Posts: 367 | Location: Chico, CA | Registered: January 21, 2009Reply With QuoteReport This Post
Elite
Picture of member_8880
posted Hide Post
JD,
Not only the return policy, but be sure to mark your handling time (it's in a small dropdown box in the Shipping section). None of my scheduled listings posted last night because I didn't have the handling time filled in. But all error checks had passed, so apparently it's not picking up that little policy Frown


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Posts: 2914 | Location: ChiTown | Registered: September 24, 2006Reply With QuoteReport This Post
Apprentice
Picture of Glitz
posted Hide Post
That is happening to me also.
There is another problem with relisting from the closed auctions page. Because all the auctions that ended do not have the shipping time entered they are all failing when trying to relist.
There needs to be a way to change just that field with out using a profile. The only way to fix this on a large scale is through a profile. I have many items in a folder with different shipping profiles attached to them. If I can just change this field it would be a lot easier.
 
Posts: 88 | Registered: September 17, 2008Reply With QuoteReport This Post
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