Auctiva - Powerful solutions for eBay Sellers

Hi Community,

The colocation where our support site servers are hosted is currently experiencing some technical difficulties that has caused the Auctiva support system to be unavailable. We have brought this to their attention and they are apparently working on the problem, but they have been unable to give us an ETA as to when this issue may be resolved to this point.

I will post further updates to this thread when additional information becomes available. Thanks for understanding.

-Mike

Hi Community,

We have just moved the Auctiva support site onto some new hardware so our customer should be able to file support requests once again. If you are still unable to access the support site using the "File a Support Request" link on our "Help" page, you will probably need to clear your DNS resolver cache. This can be done via the following process:

Windows:

1) Select "Run" from the Windows "Start" menu.
2) Enter "cmd" in the ensuing field and click "OK".
3) Then, in the black DOS window, type "IPCONFIG /flushdns" and press the "Enter" key.

Mac OS:

1) Open a terminal window on your local machine.
2) Within the prompt, type lookupd –flushcache
3) Once you run the command, your DNS resolver cache will flush.

Any additional questions or concerns? Please feel free to contact our customer support team using the appropriate link on our help page: http://www.auctiva.com/free-auction-software-help/help.aspx

-Mike