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Custom Item Specifics Interface Not Working in Some Cases (11/10/2011)
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Auctiva Customer Support Manager
Champion
Posted
Hi Community,

We are currently seeing a number of situations in which the Custom Item Specifics section of listings cannot be completed because it is not possible to enter values for certain attributes and our engineering team is currently investigating the problem. While we are not sure what is causing this yet, we will do our best to resolve the problem as soon as possible.

I cannot offer an estimate of when the problem will be resolved at this point, bu I will post further updates on this issue to this thread as additional information becomes available. Thank you for your patience while we look into this issue.

-Mike
 
Posts: 5769 | Registered: October 28, 2005Report This Post
Auctiva Customer Support Manager
Champion
Posted Hide Post
Hi Community,

We have just released a change to our site that is intended to resolve this problem so we expect that anyone who has been experiencing this behavior should now be complete the Custom Item Specifics section of the listing process again.

If you continue to encounter this behavior after this point, please let us know by mousing over the "Help" tab within your account and selecting the "File Support Case" option. We apologize for any inconveniences this issue has caused.

-Mike
 
Posts: 5769 | Registered: October 28, 2005Report This Post
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