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I just got off the phone with their technical support.

Lucky us. They have some card that has a problem. They are attempting to reload the card remotely. However are having problems connecting to it to do so.

If they are unable to do so remotely they'll send a tech to the site to do it manually and that person is on call and ready to move.

Now the bad part. They said he's 1-2 hours away. Rather than have him start driving and then call him back if they fix it remotely they'll having him sit around until they fail to do it remotely.

So honestly at this point we're looking at 2 hours would be my guess since they said 1-2 and that would mean 2.

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