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Newbie
Posted
My scrolling gallery is causing an unresponsive script error. This is only happening in some of my listings. Currently using Firefox 2.0.0.11 for Mac OS 10.4.11. Is this just a matter of auctiva being bussy and not able to process the script requests before the browser throws up an alert.

ebay id spaguyusa

grinch
 
Posts: 4 | Registered: February 09, 2008Reply With QuoteEdit or Delete MessageReport This Post
Elite
Picture of ChooChooGuy
Posted Hide Post
It's rather difficult to check as you do not appear to have any listings active at present Frown
 
Posts: 1884 | Location: England, UK | Registered: June 13, 2007Reply With QuoteEdit or Delete MessageReport This Post
Newbie
Posted Hide Post
I do have items listed, not on ebay UK. my listings would not show there because I state dose not ship internationally. We always have 3-4 different items closing every day on ebay.
 
Posts: 4 | Registered: February 09, 2008Reply With QuoteEdit or Delete MessageReport This Post
Newbie
Picture of Bremom
Posted Hide Post
I meant what does WYSIWYG editor mean? Also, how do I get to the practice board?


Bremom
Lakeland, Florida
Treasures4u1@gmail.com
 
Posts: 4 | Location: Florida | Registered: January 26, 2008Reply With QuoteEdit or Delete MessageReport This Post
Whiz
Picture of rubberduckproductions
Posted Hide Post
I get the same error on my mac in firefox with the scrolling gallery on my *about me* page, but not with the ones in the auctions.

I don't get the error on my windows pc in firefox.
 
Posts: 183 | Registered: January 31, 2008Reply With QuoteEdit or Delete MessageReport This Post
Newbie
Posted Hide Post
That may help confirm my suspicion that Firefox is processing the error before the script can finish being served.
 
Posts: 4 | Registered: February 09, 2008Reply With QuoteEdit or Delete MessageReport This Post
Newbie
Picture of Bremom
Posted Hide Post
What does WYSIWYG editor mean? Also, how do I get to the practice board?


Bremom
Lakeland, Florida
Treasures4u1@gmail.com
 
Posts: 4 | Location: Florida | Registered: January 26, 2008Reply With QuoteEdit or Delete MessageReport This Post
Auctiva Support
Specialist
Picture of Auctiva David
Posted Hide Post
quote:
WYSIWYG


stands for "What You See Is What You Get".. its basically a text editor that allows you to preview at the same time you are editing.. for example you would see

this

instead of

<b>this</b>


.. we have one on our create listing page in the "Item Description" section.

The practice board is located here: http://www.practiceboard.com/
 
Posts: 494 | Registered: June 30, 2005Reply With QuoteEdit or Delete MessageReport This Post
Newbie
Posted Hide Post
I'm having a similar problem after updating the scrolling gallery on my auctions The new code seems to create a script error while viewing the auctions with Firefox.

Anybody have an idea how to solve this?
 
Posts: 1 | Registered: February 24, 2008Reply With QuoteEdit or Delete MessageReport This Post
AL
Premier Poster
Picture of AL
Posted Hide Post
I had the very same problem and could not get an answer here so I file a support case. Here is what they told me ...

Sorry to hear that. I would like to assure you that Auctiva website is running smooth and fine. This seems to be a browser issue at your end. I would request you to clear your Cache, Temporary Internet Files and Cookies.

The research I have conducted on this Mozilla issue seems to suggest that this problem is related to add-ons that have been installed on your browser.

To correct this problem, please select "Add-Ons" from your Firefox "Tools" menu and disable the first add-in listed. Then, return to your Auctiva account and see if you are still receiving the error. Repeat this process until this issue has been resolved or you have disabled all of your add-ons. If you no longer receive this error after disabling a certain add-on, feel free to re-enable all of your add-ons except for that specific one.

However here is what I replied ...

I got rid of all my add-ons plus cleared everything and ran my virus protector + Adware. When I click on the item provided in my thread it still does it but it has not done it since I followed your advice which is why I am keeping this open until I can make sure ...

It also seems to take longer when having to load the scrolling gallery than it used to.

So hopefully it will solve your problem ..

Good luck
 
Posts: 532 | Location: . | Registered: August 30, 2005Reply With QuoteEdit or Delete MessageReport This Post
pja
Newbie
Posted Hide Post
I am having the same problem too. It is appears the ASW script is causing the problem when using firefox. On removing ASW script from my listings the problem goes away but defeats the object! :-).

On older listings (listed over 10 days ago) with ASW, there is no problem. I have tested from three different machines with different firefox setups, cleared out the add-ons and caches but still have the problem.

My wife also lists with ASW and have no problem browsing her listings from all three setups.
I have got a support ticket in with Auctiva to see if they can see what is causing the problem is.
 
Posts: 2 | Location: UK | Registered: March 01, 2008Reply With QuoteEdit or Delete MessageReport This Post
AL
Premier Poster
Picture of AL
Posted Hide Post
They will tell you that it is on your end and not theirs. First you have to clear your cache, cookies and internet temp files. Then you have to delete all Firefox's add-ons. Then you have to delete all extra toolbars such as Ebay and Yahoo, etc. Even after doing what they told me I still have the same problem. So I don't use the preview anymore and hope I didn't make a mistake. However I agree with you that it is the scrolling gallery causing it but they insist it is on my end as I am the only one having it. So good luck as I have I finally just gave up or should I say they gave up with me because they never solved my problem over the past week or so
that we have been sending messages back and forth to each other. Keep me informed on what you find out .. Thanks!!
 
Posts: 532 | Location: . | Registered: August 30, 2005Reply With QuoteEdit or Delete MessageReport This Post
pja
Newbie
Posted Hide Post
They came back with clearing out the firefox add-ons as you said. Didn't clear the problem. Even if it did I would have to put a notice up on my listings to tell firefox users to fix their firefox. They would just hit the back key.

The problem was only on some of my newer listings anyway and not all all of them. I have decided to remove ASW from the problem listings as the safer option. I'm hoping that as I list new items the problem might resolve itself. I'll let you know.
 
Posts: 2 | Location: UK | Registered: March 01, 2008Reply With QuoteEdit or Delete MessageReport This Post
AL
Premier Poster
Picture of AL
Posted Hide Post
By removing the ASW you mean that you are not installing the scrolling gallery in your auctions?
 
Posts: 532 | Location: . | Registered: August 30, 2005Reply With QuoteEdit or Delete MessageReport This Post
Newbie
Posted Hide Post
Hi everyone!
I think I figured it out!

Symptoms:
  • You added the Scrolling Gallery manually using the "Scrolling Gallery HTML" code
  • Loading pages with Firefox results in an 'Unresponsive Script' error
  • Internet Explorer is somewhat slower
  • Firefox 'hangs' while loading your eBay item

I found that Firefox became slow when using the 'Scrolling Gallery HTML' code that I got from the 'Store' settings in Auctiva. (It didn't appear slow when I had Auctiva 'automatically' add the Scrolling Gallery to my items.) So, the idea of the 'fix' was simple. All I needed to do was find the difference between the automatically inserted code and the manual HTML code. I found where the difference was...

In the 'Automatic' code, it used in the 'category' of the item in the code. The manual HTML code method actually slowed down Firefox because it had to actually search the whole page for the category. So, the error happens when the script is searching the entire page for the category.

The fix itself isn't easy, especially if you're not used to editing code. But, for the courageous, here's how to fix it:

-=-=-=-=-=-=-=-=-=-
SOLUTION #1
(This solution is a lot easier to do, but your scrolling gallery may start showing items from different categories. For instance, if you're selling a few CDs and a pair of shoes, you'll see all of them in the scrolling gallery. See Solution #2 if you want it to ONLY list items in the same category.)

1) Log in to Auctiva's website. Click on 'Store', then click on 'Scrolling Gallery HTML'. Copy all the text in the box to Notepad and we'll make some edits:

2) Find and Delete this entire section of code (which can be found around the 5th line of text):
function scrapeCat(){var are = /.+\/category(\d+?)\//im; var ama = 
document.body.innerHTML.match(are); if (ama != null && ama.length == 2) { return 
ama[1]; } else { return '-1'; } }


3) Now, find and delete this entire section of code (a little bit further):
&cat=' + scrapeCat() + '


4) Now, you can just paste your newly modified code into your eBay listing! It should no longer 'lag' or cause the browser error.


-=-=-=-=-=-=-=-=-=-

SOLUTION #2
(This solution is a bit more tricky, but it allows the Gallery to show ONLY items in the same category. For example, a pair of shoes you're selling won't appear in your scrolling gallery if people are browsing some CDs you're selling. At least, I think that's how it works!)

1) Browse eBay for the category you wish to list your item in. For instance, let's say I want to list something in this category "DVDs & Movies > DVD, HD DVD & Blu-ray"

2) Look in the address bar (the long ugly URL of your browser window) for the following letters "catZ". It will likely be stuck in a jumble of other letters and characters. Jot down the the number immediately following "catZ". In the 'DVDs' example from above, the URL may look like this:
h**p://dvd.listings.ebay.com/DVD-HD-DVD-Blu-ray_W0QQfromZR4QQsacatZ617QQsocmdZListingItemList

So, the magic number is '617' for this category.

3) Log in to Auctiva's website. Click on 'Store', then click on 'Scrolling Gallery HTML'. Copy all the text in the box to Notepad and we'll make some edits:

4) Find and Delete this entire section of code (which can be found around the 5th line of text):
function scrapeCat(){var are = /.+\/category(\d+?)\//im; var ama = 
document.body.innerHTML.match(are); if (ama != null && ama.length == 2) { return 
ama[1]; } else { return '-1'; } }


5) Now, find this code (a little bit further):
' + scrapeCat() + '

Replace that with the number you jotted down in step 2.

So, for example:
Before:
......&siteid=0&cat=' + scrapeCat() + '&baseurl=.......
After:
......&siteid=0&cat=617&baseurl=.......

6) Now, you can just paste your newly modified code into your eBay listing! It should no longer 'lag' or cause the browser error. The only downside to this fact is that you'll have to change this for each category you post stuff in.

-=-=-=-=-=-=-=-=-=-

I hope you found this post helpful. You may want to give Auctiva Support a link to this post if it works for you.

If you need any clarification, let me know!

- rp

This message has been edited. Last edited by: rpertusio,
 
Posts: 4 | Registered: March 14, 2008Reply With QuoteEdit or Delete MessageReport This Post
AL
Premier Poster
Picture of AL
Posted Hide Post
They told me that they were closing my case since I was the only one so I switched back to IE7 where I didn't get the error message but it does seem to be slower
 
Posts: 532 | Location: . | Registered: August 30, 2005Reply With QuoteEdit or Delete MessageReport This Post
AL
Premier Poster
Picture of AL
Posted Hide Post
I copied and pasted your information and will try it the next time I go back to Firefox
 
Posts: 532 | Location: . | Registered: August 30, 2005Reply With QuoteEdit or Delete MessageReport This Post
Newbie
Posted Hide Post
I have looked your solution over and have come to the conclusion that you are brilliant. I have made the modifications, and everything appears to be working properly.

I think this fix is a winner.

Thanks
Chris
 
Posts: 4 | Registered: February 09, 2008Reply With QuoteEdit or Delete MessageReport This Post
Newbie
Posted Hide Post
grinch,
I'm glad to see that the solution worked for someone besides me Smile

I looked at some of your items. Pretty nice!

- rp
 
Posts: 4 | Registered: March 14, 2008Reply With QuoteEdit or Delete MessageReport This Post
Newbie
Posted Hide Post
quote:
Originally posted by rpertusio:
Hi everyone!
I think I figured it out!

Symptoms:
  • You added the Scrolling Gallery manually using the "Scrolling Gallery HTML" code
  • Loading pages with Firefox results in an 'Unresponsive Script' error
  • Internet Explorer is somewhat slower
  • Firefox 'hangs' while loading your eBay item

I found that Firefox became slow when using the 'Scrolling Gallery HTML' code that I got from the 'Store' settings in Auctiva. (It didn't appear slow when I had Auctiva 'automatically' add the Scrolling Gallery to my items.) So, the idea of the 'fix' was simple. All I needed to do was find the difference between the automatically inserted code and the manual HTML code. I found where the difference was...

In the 'Automatic' code, it used in the 'category' of the item in the code. The manual HTML code method actually slowed down Firefox because it had to actually search the whole page for the category. So, the error happens when the script is searching the entire page for the category.

The fix itself isn't easy, especially if you're not used to editing code. But, for the courageous, here's how to fix it:

-=-=-=-=-=-=-=-=-=-
SOLUTION #1
(This solution is a lot easier to do, but your scrolling gallery may start showing items from different categories. For instance, if you're selling a few CDs and a pair of shoes, you'll see all of them in the scrolling gallery. See Solution #2 if you want it to ONLY list items in the same category.)

1) Log in to Auctiva's website. Click on 'Store', then click on 'Scrolling Gallery HTML'. Copy all the text in the box to Notepad and we'll make some edits:

2) Find and Delete this entire section of code (which can be found around the 5th line of text):
function scrapeCat(){var are = /.+\/category(\d+?)\//im; var ama = 
document.body.innerHTML.match(are); if (ama != null && ama.length == 2) { return 
ama[1]; } else { return '-1'; } }


3) Now, find and delete this entire section of code (a little bit further):
&cat=' + scrapeCat() + '


4) Now, you can just paste your newly modified code into your eBay listing! It should no longer 'lag' or cause the browser error.


-=-=-=-=-=-=-=-=-=-

SOLUTION #2
(This solution is a bit more tricky, but it allows the Gallery to show ONLY items in the same category. For example, a pair of shoes you're selling won't appear in your scrolling gallery if people are browsing some CDs you're selling. At least, I think that's how it works!)

1) Browse eBay for the category you wish to list your item in. For instance, let's say I want to list something in this category "DVDs & Movies > DVD, HD DVD & Blu-ray"

2) Look in the address bar (the long ugly URL of your browser window) for the following letters "catZ". It will likely be stuck in a jumble of other letters and characters. Jot down the the number immediately following "catZ". In the 'DVDs' example from above, the URL may look like this:
h**p://dvd.listings.ebay.com/DVD-HD-DVD-Blu-ray_W0QQfromZR4QQsacatZ617QQsocmdZListingItemList

So, the magic number is '617' for this category.

3) Log in to Auctiva's website. Click on 'Store', then click on 'Scrolling Gallery HTML'. Copy all the text in the box to Notepad and we'll make some edits:

4) Find and Delete this entire section of code (which can be found around the 5th line of text):
function scrapeCat(){var are = /.+\/category(\d+?)\//im; var ama = 
document.body.innerHTML.match(are); if (ama != null && ama.length == 2) { return 
ama[1]; } else { return '-1'; } }


5) Now, find this code (a little bit further):
' + scrapeCat() + '

Replace that with the number you jotted down in step 2.

So, for example:
Before:
......&siteid=0&cat=' + scrapeCat() + '&baseurl=.......
After:
......&siteid=0&cat=617&baseurl=.......

6) Now, you can just paste your newly modified code into your eBay listing! It should no longer 'lag' or cause the browser error. The only downside to this fact is that you'll have to change this for each category you post stuff in.

-=-=-=-=-=-=-=-=-=-

I hope you found this post helpful. You may want to give Auctiva Support a link to this post if it works for you.

If you need any clarification, let me know!

- rp


YOU'RE DA MAN!!!! THANKS A ZILLION. STEF
 
Posts: 1 | Registered: April 17, 2008Reply With QuoteEdit or Delete MessageReport This Post
AL
Premier Poster
Picture of AL
Posted Hide Post
I just went back to IE7 and that way I don't have to worry about it and the loading time seems to be about the same
 
Posts: 532 | Location: . | Registered: August 30, 2005Reply With QuoteEdit or Delete MessageReport This Post
Newbie
Posted Hide Post
AL,
But, you have to remember that there are many eBay customers that are using Firefox (whether you use it personally or not.)

Any of these potential customers could be turned away by the errors, and this could easily translate into lost sales.

- rp
 
Posts: 4 | Registered: March 14, 2008Reply With QuoteEdit or Delete MessageReport This Post