The listing was started Sunday night, & the Scrolling Gallery does not show in that listing. Please note that it shows up perfectly in the others, but for an incorrect image it's displaying for 1 of my listings. Any help would be GREATLY appreciated!!! Thank you in advance. GT.

quote:

The listing was started Sunday night, & the Scrolling Gallery does not show in that listing.

A link to the listing missing the SG and to one with the SG or your Store would be helpful.

Was the listing missing the SG submitted from Auctiva or ebay and was it a regular or relist?

Dano

Hi GT,

Since the scrolling gallery cannot be appended to one of your listings, it is most likely that the listing already contains an incomplete portion of the scrolling gallery HTML code. When our system detects that a listing already contains the <!--ASW--> tag that marks the beginning and end of the scrolling gallery, it will not add the scrolling gallery to the listing based on the assumption that a scrolling gallery is already present in the listing.

I'm not entirely sure that is the case with respect to this listing, but it seems like the most likely scenario. In any event, if you are still experiencing this problem, I recommend contacting our customer support team using the appropriate link on our help page: http://www.auctiva.com/free-auction-software-help/help.aspx

-Mike