Support Case - 159464

John L.
Manager Support
Posted Thursday, September 15, 2005, 2:13:24 PM
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Hello,

This is not another form letter. However, we are still working in it. We are grateful for your patience.

Auctiva Support

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Case Status: Closed

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NO my problem was not resolved. Not only that, but the case was closed because I FAILED TO RESPOND????? WITHIN 10 DAYS. Where in the above does it say the ball is in my court? I have been waiting since Sept 9 for a resolution to feedback retrieval problems.

THIS ARRIVED TODAY:
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Hello,

We have not heard back from you in 3 days regarding your Support Case:
159464-dale_j

To check the status or close the case, please click on the link below:
http://classic.auctiva.com/help/thread.asp?c=159464-dale_j

If we have not heard back in from you in 4 more days then we will assume
everything is OK and close this case.

Thank You,

John L.
Auctiva Support
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So what happened to my "4 more days"????????

PS: I looked at the status listing and you claim the "thank you for your patience" message is a proposed resolution