I have a problem updating my software with the Tools> menu. Can you please post a link to update AuctionMgr to the latest version?

Thank you

Hi,

The only change in 3.35g is a small fix for second chance offers. If you haven't had any problems with them you're probably better off sticking with what you've got. But if you do want the update here's the link.

http://www.auctiva.com/AutoUpdate/AuctivaManagerPro/AuctivaManagerPro.exe.zip

Unzip this zip file to your "C:\Program files\Auctiva\eBud" folder, or to the directory where you have eBud installed.

Be sure to close all programs first.

Regards,

My Actions have finished and I can't get auctiva Ebud Manager to grab the info from my ended auctions on ebay and display them on my Ebud Manager. I need to send out emails and shipping cost. This is on this last update and no one has contacted me about this. Is there a number I can call fo support? Or can someone shed some light on this please.

Hi,

Have you filed a support case about this? What exactly isn't working? Do you see any error messages in your error log?

I have posted a support but no response. I post my dutch auctions and once they are done I try to see the winning bidders only to find out that when I refresh it removes the auction on ebud and does not display it. It will not show me the winning bidders. I have to manually insert the Item number into ebud and then they pop up with out the descrition field populated. I pay this monthly for it to work to my needs. I should not have to insert the items manually. This was with the latest patch and also with 3.33m witch is what I am using now. Try testing this with Dutch auctions..

Hi Juan,

We've just released an update that should fix your problem. Once you get it downloaded and running, try deleting the affected rows and doing a full refresh (ie 30 days) to bring in your bidders. Please let us know if you're unable to do so.

Thanks,

This worked, although it removed the status fields I had but the patch worked perfectly.

Anyone doing this update make sure to get a list of your status fields before updating.

Thank You