So am I... and still no response from support. I've noticed a lot of these posts either defend Auctiva as a poor, hapless victim of eBay's diabolical scheme to force people to use only their auction tools OR offer up the lame excuse that all software has problems and we should just learn to live with it. I don't agree with either theory and I'm surprised there are so many people that gullible. Hopefully, you're not one of them. Are you tired of waiting for help? Then I wonder how long this string would be if each of you added "me too" to this post? Maybe somebody at Auctiva would finally notice us if they realized that the problem isn't an isolated one.

but if you read the top of this main community board this is for member discussions to one another. Why dont you file an Official support request to auctiva so some one can officially help you and not just complain on these boards. It gets old after a while. I have had your problems before also and know where you are coming from. Have you seen any good from your remarks here? Probably not. Mostly other readers that do not respond to you because they cant help you. Support can. Hopefully you can get things straightened out before too long, I hope. I have been there before and by you saying cant list, cant refresh, cant send email really does not address the problem well enough and really if the guys at auctiva cannot reproduce the problem you are having how can the give you a remedy. Try to help them find out what may be wrong. File a support request. BF.

I'm way ahead of you, BF. The support request has already been filed. Trouble is, there's been no response to it and, meanwhile, the fees I've pre-paid continue to expire. As far as the purpose of this board, this is exactly what it says (misspelled words and all) when I read it: "This comunity forum has the purpose of letting our users give us feedback and report bugs about Auctiva eBud 3.0" That is precisely what I'm doing. It doesn't say, "please post positive feedback only". As far as whether my post is helping anyone, maybe it is- maybe it is helping someone see that there are problems that are not addressed in a timely manner. I've read all these posts looking for clues to solve my problem. I've seen the suggestions from some of the folks at Auctiva, such as "Your ISP sucks" (very helpful) and a whole range of guesses like, "Disconnect your virus software", "Lower your security settings", "Try refreshing 20 times in a row"... there's probably even a "Stand on one foot and rub your belly while resetting your password". However, if you separate the very obvious novice computer user problems ("I entered the correct password and it works now- thanks, Miles!") from the rest, you'll see that the problems are on Auctiva's end (hence versions 3.10A through E... and counting). When you write software that interfaces with a changing web site, you need to be up to the task of either writing the code so changes don't cause your software to malfunction or you must be ready to provide support - fast support - to keep your users happy. That's what my gripe is about. Why doesn't Auctiva gather all these "simple" problems that folks have and create a FAQ board that will separate the simple solutions from the more complex. Then they can have a "live" board that gets read by support persons with enough knowledge to provide real answers in a timely manner? The bottom line is if you don't want to see users complain about problems, you have two choices: make the users go away or make the problems go away.

Mine works and your does not. You need to read the post by Auctivas Ed J in the forum for 2.89 just above this one. I know you are upset and probably have a right. Read his post and see if you understand his side of it. As I said before I certainly hope you can figure it out. Good luck. BF

I read all the 2.89 version posts and can only empathize with them in their frustration over support (or lack thereof) from Auctiva. Regarding the post by Ed J from Auctiva that you suggested I read: those are all valid problems Auctiva faces, but those are Auctiva's problems, not mine. As my grandfather used to say, "Don't talk about the labor pains, show me the baby."

Tom- if you re-read my post, you'll see that I said there are two groups of people with problems: those whose problems are their own fault (entering the wrong password, for example) and those whose problems are the result of your software. You can't keep blaming eBay for updating their site, introducing new features, etc. You software is supposed to be able to interact with eBay's site, which means you need make sure it continues to work properly when eBay makes changes (especially when you consider the fact that we PRE-PAY for this service). Although it sure would be convenient for your programmers if everything remained static, that just isn't reality. But don't make YOUR problems OUR problems. Let's put the shoe on the other foot for a moment: would it matter if I told you I was going to make my payment to Auctiva, but I had to pay to get the car fixed, then the bank screwed up on my payroll deposit, then the kids got sick...? Probably not. You might feel sorry for me, but you still want to get paid. Same goes for us- we know you have to modify the software to keep it current with eBay's changes, but that's the business you decided to get into. The question is, are you up for the task?
P.S.- Still no word from the support department...

I'm still curious, what does "Can't Refresh" mean? ADZOOKS!, what are the symptoms? Your symptoms?

I've had eBud running all weekend, with a 5 minute refresh period. Earlier this evening I heard several dings. I looked in my error log and found these:

ERROR in ebaysignin : error in parseForm: unable to find form on 12/26/2002 10:15:34 PM
ERROR in adultsignin : error in parseForm: unable to find form on 12/26/2002 10:15:34 PM
ERROR in ebaysignin : error in parseForm: unable to find form on 12/26/2002 10:20:36 PM

It's days prior to that before any other reportings. So, did my copy "not refresh" these three times? Maybe not, but it did the next 5 mintes, and the next...

I'm not pointing fingers either way, taking NO sides right now. What exactly does "can't refresh" mean?

Ok Tom here is the error I am getting when I can not refresh - it is sporadic but it is happening still

ERROR in httpInet::StateChanged : 12031:Connection reset on 1/19/2003 8:59:53 PM
ERROR in ebaysignin : error in parseForm: unable to find form on 1/19/2003 8:59:53 PM
ERROR in adultsignin : appears user double clicked the button...we don't want to try to refresh twice so lets just bail out. on 1/19/2003 8:59:53 PM
ERROR in adultsignin : Still executing last request 35764 on 1/19/2003 8:59:53 PM


Now I am not double clicking as this says - I click ONCE and this is the error from the error log
most of the times I have to close Ebud and reopen then refresh, other times I do not have to.

JeffS,
Go look at your dates you posted - those are back in DECEMBER

Hello There:

On Jan 10-12 I had 60 plus auctions end. I was out of town and returned on Jan 12th. The first thing I do is go to eBud and do a refresh. To my surprise, no refresh. So then I did an update. Still no refresh. I just got back from the eBay Sellers Summit in Las Vegas so I was a bit out of touch. 3 days later, eBud was back up and running.

Anyway, at the summit, some of the big software people were there and vented their frustrations with eBay changing codes. It is not only eBud's problems but that of eBay changing code.

You can always purchase other software and pay an outrageous price, and still have some set backs, or send in a support request and see if eBud can pin point your problem.

On another note, I use DSL with no problems. I just got a cable modem. My DSL uses a STATIC IP address and my new cable modem uses a DYNAMIC IP address. For some reason, eBud will not refresh with the new Cable Modem and I'm going to send in a request tonight.

Michael

(mandsenterprise)

This is what I get:
ERROR in httpInet::StateChanged : 12007:Name not resolved on 1/19/2003 8:32:34 PM
ERROR in ebaysignin : error in parseForm: unable to find form on 1/19/2003 8:32:34 PM
ERROR in adultsignin : error in parseForm: unable to find form on 1/19/2003 8:32:36 PM

Firekid,

Yea, they are from DECEMBER, aren't they! I honestly didn't notice that when I cut them. But those were the last entries in the log.

I notice something here that some people mentioned, the statement "I go to do a refresh". That sort of says to me they are doing a manual refresh by clicking the button. I've got mine running on auto. A clue?

Do those who "can't refresh" have the problem with manua, auto, or both?

I always refresh manually. Never have any problems with it.
bookwyrm

I refresh manually also. Made this is something for the programmers to think about.

Tom:

I have Window's XP PRO and cable modem. Right now it won't refresh on XP with the cable modem. Can you email me your number so you can have access to my computer to check things out?

Michael

.

This morning my ADSL connected XP Pro system had similar problems. As of 5 minutes ago, both my 98SE and XP Pro system are working. I tried both on dialup and ADSL with no hitches. I tried feedback manager, fees manager, general updates and single item updates. All appear OK. The only things that do not refresh correctly are 'second chance' auctions.

Dale

This is what I get:
ERROR in httpInet::StateChanged : 12007:Name not resolved on 1/19/2003 8:32:34 PM
ERROR in ebaysignin : error in parseForm: unable to find form on 1/19/2003 8:32:34 PM
ERROR in adultsignin : error in parseForm: unable to find form on 1/19/2003 8:32:36 PM >>>>>


AdZooks! --

This is a PC that is NOT connected to the server PC, correct ?
A client and not the actual eBud on the main PC connected to the internet ?
Does the one on the server PC work properly.

Thanks
Ed

The software was installed on the client PC back in November. Prior to intalling, I confirmed with the support department that it would work under this configuration. It worked perfectly until the beginning of January- right around the time that the upgrade was available. The first problem I experienced was after the pop-up message alerted me that there was a new upgrade available, I wasn't able to connect to get the upgrade (but everything else worked fine). The next problem was with eBay buyer who had an email address as their eBay user name. The "@" symbol was being replaced with "%20". I discovered this when I attempted to send them an email and it came back as an invalid address. The next problem was the inability to refresh data- I kept getting an overflow message. I was instructed by Auctiva to download the upgrade to version "e". The program hasn't been able to refresh since. Everything else that runs from the client to the server works perfectly (email, internet access, etc) except eBud. If I use the software on the server, it will refresh properly, but if I use the software on the client, or attempt to use the "network path" option from the client machine, it will not refresh. Again, it worked perfectly for several months. I have followed the instructions from Support advising me of the proper IE settings, but that did not help. I have even tried uninstalling & re-installing the software on the client machine, but still no improvement. Should I save my data files and completely un-install eBud from both machines and re-install it on the client machine only? If eBud will only work on one computer in a network environment, what would a company do that wanted to have, say, a dozen client machines all running eBud from a single server? Would everybody have to crowd around the one server machine to use your software? With more and more home and business computer users setting up networks, wouldn't that make your software outdated?

Hi all,

This may not be any solution, but it is something that is repeatable.

If using AOL or any other ISP that may automatically disconnect you from their server, you may get the following error:

"ERROR in httpInet::StateChanged : 12007: ..."

followed by the ebaysignin or adultsignin errors.

When we use AOL and all connections are intact, we have 0 refreshing errors, manual or automatic. But when AOL has dropped the connection, eBud will beep several times. Checking the error log indicates the first error is the "httpInet::StateChanged" error and we know that AOL is about to close our open connection. This may be happening with other ISPs.

We always check ISP connectivity first when this happens, which is 99% of our "can't refresh" problems.

So "can't refresh" may be of a local nature and not systematic.

Just my 2 cents,
Scott