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Whiz
Posted
Is any one else having this problem?...not all but a few of my auctions that have winners.. when they close do not show any info..closing price is zero..no user name..or e-amail address etc.. where it says ended .. the ended is underlined..just happened now...not all auctions maybe 25% of them...if it continues will file a support case..
 
Posts: 100 | Location: Nyack, NY | Registered: September 06, 2001Reply With QuoteEdit or Delete MessageReport This Post
Whiz
Posted Hide Post
just to add..what's happining is that auctions that are closing with winning bidders are closing like there was no sale....not all auctions just some...
 
Posts: 100 | Location: Nyack, NY | Registered: September 06, 2001Reply With QuoteEdit or Delete MessageReport This Post
Whiz
Posted Hide Post
And it looks like this happening when there are auctions with the same winning bidder..only one is showing up with the info and the others are like no sales..
 
Posts: 100 | Location: Nyack, NY | Registered: September 06, 2001Reply With QuoteEdit or Delete MessageReport This Post
Apprentice
Posted Hide Post
Same thing happening here. Those auctions that were refreshed before closing that had bids that did not change, have the username & email address, as well as the bid price.

Any auctions that had a change in price since the last refresh, do not come up with ending auction info - no username, no email address, no final bid price.

Also, for items that are for repeat customers, their address is not being moved up to the new closed auction.

Help!
 
Posts: 46 | Location: Idaho | Registered: December 01, 2001Reply With QuoteEdit or Delete MessageReport This Post
Auctiva Support
Specialist
Picture of Auctiva Joe M.
Posted Hide Post
Hi,

Please file a support case about this. We'll need to test your account to see what's happening. I haven't been able to reproduce this here yet. As soon as it can be reproduced it shouldn't take long to fix.

Regards,


Joe
Auctiva Support

To file a suport case, goto http://classic.auctiva.com/help/help.asp
 
Posts: 415 | Registered: May 11, 2004Reply With QuoteEdit or Delete MessageReport This Post
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