I haven't seen any discussion on this and I have yet to receive a response from support so I thought I would try here. My eBud will not update and it gives me an account disabled error message when it tries to update. Specifically it says "Account disabled! Login to classic.auctiva.com for more information". I have not disabled my account and have no clue why it would be disabled. When I do as instructed and log in to my account there is no information of course. I filed a support request yesterday and have not yet received a response, but what is even stranger is that when I go to check the status of my case it does not even show up on my account that I filed a support request. I did receive a confirmation e-mail that I filed the request, however. I tried to file the request again this morning with the same results. If my account is disabled I would think I couldn't even log on to Auctiva. Nevertheless, I don't understand why my account would be disabled. I suspect that this issue is unique to me so hopefully someone from Auctiva will see this and assist me. Thanks !
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