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Auctiva Website    Auctiva Community    Auctiva Message Boards  Hop To Forum Categories  Listing    new profiles won't save
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Elite
Posted
I can't seem to save any new profiles. Nor can I "save as" or modify existing profiles.

I can go through all of the motions and click "save" or "save as". The screen refreshes with the new title I've chosen but the profile doesn't show up in "Manage" and it's not a choice in the listing creator.

Surely, new profiles should be available immediately, right?

Stupidly, I deleted one I need (checkout) and now I can't recreate it.

Any ideas?
 
Posts: 1819 | Registered: December 24, 2005Reply With QuoteEdit or Delete MessageReport This Post
Elite
Posted Hide Post
Also, I just realized that even though I deleted my checkout profile it still shows up if I create a new listing from a previous listing.

It's not a choice in the profile dropdown menu but I still see it in the listing when I preview before saving -- and also when I preview from Saved Listings after creating a new one.
 
Posts: 1819 | Registered: December 24, 2005Reply With QuoteEdit or Delete MessageReport This Post
Auctiva Support
Elite
Posted Hide Post
Hi Rick,

New profiles should definitely be available immediately.

Our engineering department is aware of the inability to save checkout profiles and will have a resolution as soon as possible.

There is also a bug preventing users from being able to save item details profiles. This issue has been addressed and will be fixed by this afternoon.

Are you having problems with any other profiles?

-Mike
 
Posts: 4366 | Registered: October 28, 2005Reply With QuoteEdit or Delete MessageReport This Post
Elite
Posted Hide Post
Sorry, been away today. Thanks for the attention, Mike.

I actually haven't tried to work with any other profiles as checkout was the only thing I needed to update.

However, I just tried creating a new shipping profile and it went swimmingly.
 
Posts: 1819 | Registered: December 24, 2005Reply With QuoteEdit or Delete MessageReport This Post
Elite
Posted Hide Post
Creating profiles doesn't seem to be a problem any more, but I can't seem to overwrite profiles when creating a new listing from a previous one ("create similar").

I go down to the Checkout portion, choose my new profile in the dropdown and hit "Load". The screen refreshes but the old profile remains (and still remains when posted to eBay). At first I thought perhaps it was on a lag (just guessing, really) but I'm still having the same problem.

Is there something I'm missing?
 
Posts: 1819 | Registered: December 24, 2005Reply With QuoteEdit or Delete MessageReport This Post
Elite
Posted Hide Post
Oops, please ignore my previous post.

I swear to you that was the case for several days! But I made the mistake of posting without having tried it one more time this morning.

Seems to be overwriting the profile just fine now!
 
Posts: 1819 | Registered: December 24, 2005Reply With QuoteEdit or Delete MessageReport This Post
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