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Auctiva CEO
Elite
Picture of Auctiva Jeff
posted
 
Posts: 2479 | Location: Chico, CA | Registered: November 16, 2001Reply With QuoteReport This Post
Champion
Picture of Michelle G
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Here is one on getting to your dashboard if you have deleted your invite and didn't bookmark your login page to your dashboard.

http://community.auctiva.com/eve/forums?a=tpc&s=3496045...611046713#6611046713


Michelle

Due to health issues I am no longer doing Auctiva Commerce webdesign or training.
 
Posts: 8137 | Location: The Beautiful Mountains in Colorado | Registered: June 30, 2006Reply With QuoteReport This Post
Apprentice
posted Hide Post
These tuttorials are nice, but how about showing a type of presentation showing exactly how things are done vs. explaining things to death.

On a seperate note, I would like to see that once Paypal or Google Checkout is clicked - the customer doesn't have to complete the address/checkout form.

Auctiva needs to also add the coupon field to each checkout page so, it doesn't get bypassed. I had a potential client complain about checkout since they were used to just clicking on Paypal and not having to do anything else. The eBay community are a very hard sell and if Auctiva Commerce should do this Paypal bypass before creating more templates. Also, give the seller the ability to change or select a ndifferent checkout button. Some of the buttons look create, but mind on the Aurora template kinds of bleeds into the background/template. With all of these powerful features I'm very impressed, but would really like to see the eBay masses start going to Auctiva Commerce. Need to make this very simple. Lastly, people are impatient.

Keep up the good work. Very happy.

Mike
 
Posts: 46 | Registered: December 14, 2008Reply With QuoteReport This Post
Champion
Picture of Michelle G
posted Hide Post
How to get a picture to show up in your message on the forum boards.

http://community.auctiva.com/eve/forums/a/tpc/f/4601086713/m/3071058813


Michelle

Due to health issues I am no longer doing Auctiva Commerce webdesign or training.
 
Posts: 8137 | Location: The Beautiful Mountains in Colorado | Registered: June 30, 2006Reply With QuoteReport This Post
Champion
Picture of Michelle G
posted Hide Post
Jeff - can we have a thread pinned for tutorials on the new shipping and payment thread too please?


Michelle

Due to health issues I am no longer doing Auctiva Commerce webdesign or training.
 
Posts: 8137 | Location: The Beautiful Mountains in Colorado | Registered: June 30, 2006Reply With QuoteReport This Post
Premier Poster
Picture of 1stProject
posted Hide Post
 
Posts: 561 | Location: UK | Registered: December 28, 2008Reply With QuoteReport This Post
Champion
Picture of Michelle G
posted Hide Post
Another one - this should be for the Payment & Shipping Thread... But it doesn't have a list of tutorials thereSmile

Things to try first if you set up your paypal gateway and it isn't working as you expected.


Michelle

Due to health issues I am no longer doing Auctiva Commerce webdesign or training.
 
Posts: 8137 | Location: The Beautiful Mountains in Colorado | Registered: June 30, 2006Reply With QuoteReport This Post
Champion
Picture of Michelle G
posted Hide Post
How to customise "Order Confirmation" & "Order Shipped" and insert your logo:

http://community.auctiva.com/e...511099313/m/14710662


Michelle

Due to health issues I am no longer doing Auctiva Commerce webdesign or training.
 
Posts: 8137 | Location: The Beautiful Mountains in Colorado | Registered: June 30, 2006Reply With QuoteReport This Post
Whiz
Picture of PocketChalker
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Posts: 182 | Registered: September 13, 2006Reply With QuoteReport This Post
Champion
Picture of Michelle G
posted Hide Post
Important information for sellers of unique items: http://community.auctiva.com/e...371029503/m/61010823


Michelle

Due to health issues I am no longer doing Auctiva Commerce webdesign or training.
 
Posts: 8137 | Location: The Beautiful Mountains in Colorado | Registered: June 30, 2006Reply With QuoteReport This Post
Whiz
posted Hide Post
quote:


Jeff, I apoligise in advance if I am going about asking my question the wrong way and if so maybe you could point me in the right direction. Unfortunately I messed about with the html in my store content before being aware of the back up and restore function and think I have made a bit of a mess. It displays ok but when I tried to do a meta tag analyze of the page it tells me that I have error in my coding. I do not have a clue about html. How do I resolve any problems with the code? I also have one more question and not sure where to ask. Can I add meta tags to my welcome page and if so how and where do I put them. I tried to do this but it keeps coming up as no description tag found. Many thanks and sorry to bother you with this.
http://silverartz.auctivacommerce.com


Best wishes,
Lesley
 
Posts: 219 | Location: Portugal | Registered: March 01, 2009Reply With QuoteReport This Post
Champion
Picture of Michelle G
posted Hide Post
Leslie,

This link is for people to add user generated tutorials.

However many of us have had the same problems as you have. I will repost your question ender the Auctiva Commerce Storefronts main threads you will find folks coming out of the woodwork to helpSmile


Michelle

Due to health issues I am no longer doing Auctiva Commerce webdesign or training.
 
Posts: 8137 | Location: The Beautiful Mountains in Colorado | Registered: June 30, 2006Reply With QuoteReport This Post
Whiz
Picture of PocketChalker
posted Hide Post
I HAVE NO IDEA WHY THIS IS ALL OUT OF WACK>>>> SORRY>>>I"M TRYING TO FIX IT NOW>>>>

I typed it in notepad with word wrap on...not sure why it's all out of wack...if you have any ideas, let me know.
---------------------------
This is how to create a dhtml menu to replace the default links across the center of your page.
---------------------------
The menu...how is it done...Java script...

There are many different menu makers out there...it took a lot of time to find just what I wanted but I finally found one that is extremely simple to use. It gives you exactly what you need to insert it into html and pretty clear instructions on how to do it.

Here's a run down on how java works...from what I've learned in the last few days. Well, I can't actually tell you how it works... but I can tell you how to set it up.

1. You need to understand that you need a place to host 2 files. It can't be a picture hosting site or anything like that. It needs to be a server that you can access.

2. You will be linking the 2 hosts together. AucCom and wherever it is you host the 2 files. 1 is for images and the other is for .js files.

3. You will need to have patience.


Let me give you a run down on what you will be creating with the program I list below.

You will be creating 4 parts that go in 4 different locations.

Parts 1&2

2 folders - 1 with images and the other with several misc. .js files. These are the files that make it all work.

Part 2

A one line 'header script' that calls the information from the 2 files. This is where the 2 web hosts link together. This 'call script' goes before the first line of code in your 'header' code.

Part 3

The code that you paste into the 'body' of your header where the default stuff is located. It is the same location just a bit lower...it is the standard menu across the center of all the templates. What you are essentially replacing on your front page.

-------------------------

Below is a the program I used to make the menu. I will give the directions in the order that you get the files from the program. It creates them in small steps.

After you install the program, the first thing you need to do is set the path to the folders you will be uploading. The setting is on the right under global settings/webpath. YOU NEED TO DO THIS BEFORE YOU CREATE ANY CODE. It is where you plan to host the .js files and images.

After you have the files created this is what you will do with them.

1st - After you create your menu and click publish and you will get the 'header' code. Go into your header and paste the one line of 'header'at the very beginning. You don't need to create any other tags. Just make it the first line. Be sure you switch to source before you paste it.

2nd - In the body of that same code find and replace everything in between <!-- /logo --> and <!-- /navUser --> with the 'body' script.

3rd - Upload the two folders that are created...the .js files and images.

-----------------------------------
Below are examples of 2 basic js scripts that you will be using. These are mine...

This is the short script that goes on the first line of your header...

<script type="text/javascript" language="JavaScript1.2" src="http://pocketchalker.eu/auc_menu_js/stmenu.js"></script>



Body Code....

[/code]

<script type="text/javascript" language="JavaScript1.2" src="http://pocketchalker.eu/auc_menu_js/stmenu.js"></script>
<div id="storeHeader">
<div id="hookHeaderOuter">
<div id="hookHeaderInner">
<div id="logo">
<table cellspacing="0" cellpadding="0" border="0">
<tbody>
<tr>
<td>
<div class="hookOuter">
<div class="hookInner"><a href="~/Default.aspx">[[ConLib:StoreLogo]]</a></div>
<!-- /hookInner --></div>
<!-- /hookOuter --></td>
</tr>
</tbody>
</table>
</div>
<!-- /logo -->



<!-- /The beginning of the java script for the menu -->



<script type="text/javascript" language="JavaScript1.2">
<!--
stm_bm(["menu0f4d",730,"http://pocketchalker.eu/auc_menu_images/","blank.gif",0,"","",1,0,250,0,1000,1,1,1,"","590",67109119,0,1,2,"default","hand","http://pocketchalker.eu/auc_menu_js/"],this);
stm_bp("p0",[0,4,0,0,0,5,16,0,100,"progidBig GrinXImageTransform.Microsoft.Fade(overlap=.5,enabled=0,Duration=0.60)",-2,"progidBig GrinXImageTransform.Microsoft.Barn(orientation=vertical,motion=in,enabled=0,Duration=0.60)",13,50,0,0,"#00FFFF","transparent","060417line.gif",1,0,0,"#000000","",0,0,0,"transparent","",3,"060417buttona2.gif",26,5,0,"transparent","",3,"",0,0,0,"transparent","",3,"060417buttona1.gif",26,5,0,"transparent","",3,"","","",""]);
stm_ai("p0i0",[1,"Home","","",-1,-1,0,"http://www.pocketchalker.com","_self","","","6.png","4.png",16,16,0,"","",0,0,0,0,1,"#FFFFF7",1,"#B5BED6",1,"","bg2.gif",2,3,0,0,"#FFFFF7","#000000","#66FFFF","#FF0000","bold 7pt Verdana","bold 7pt Verdana",0,0],85,26);
stm_bp("p1",[0,4,0,0,0,0,15,0,100,"progidBig GrinXImageTransform.Microsoft.Fade(overlap=.5,enabled=0,Duration=0.32)",-2,"progidBig GrinXImageTransform.Microsoft.Fade(overlap=.5,enabled=0,Duration=0.32)",-2,78,0,0,"#799BD8","#EEEEEE","060417line1.gif",3,0,0,"#000000"]);
stm_aix("p1i0","p0i0",[1,"Login","","",-1,-1,0,"https://merchant.auctivacommerce.com/Login.aspx?SID=390","_self","","Previous customers login","roundblue-r.gif","roundred-r.gif",15,15,0,"","",0,0,0,1,1,"#FFFFF7",1,"#B5BED6",1,"060417line1.gif","060417line1.gif",3,3,0,0,"#FFFFF7","#000000","#333399"],50,26);
stm_aix("p1i1","p1i0",[1,"Logout","","",-1,-1,0,"http://merchant.auctivacommerce.com/s390/Logout.aspx","_self","","Logout"],65,26);
stm_aix("p1i2","p1i0",[0,"Wish List","","",-1,-1,0,"http://merchant.auctivacommerce.com/s390/Members/MyWishlist.aspx","_self","","Build a Wish List","roundblue-r.gif","roundred-r.gif",-1,-1],60,26);
stm_ep();
stm_aix("p0i1","p0i0",[0,"Press Releases","","",-1,-1,0,"http://merchant.auctivacommerce.com/s390/Press-Releases-W828.aspx","_self","","Press Releases","icon_20.gif","1%20%285%29.png",16,16,0,"","",0,0,0,1,1,"#FFFFF7",1,"#B5BED6",1,"","bg2.gif",3],50,26);
stm_aix("p0i2","p0i1",[1,"Production","","",-1,-1,0,"","_self","","","","",0,0],80,26);
stm_bpx("p2","p1",[0,4,0,0,0,0,0]);
stm_aix("p2i0","p1i0",[1,"Materials","","",-1,-1,0,"http://merchant.auctivacommerce.com/s390/Production-W31.aspx","_self","","Recycled Materials","","",0,0],70,26);
stm_aix("p2i1","p2i0",[1,"Humanitarian Support","","",-1,-1,0,"","_self","","ZAZ - Zaklad Aktywnosci Zawodowej - Coming Soon"],120,26);
stm_ep();
stm_aix("p0i3","p0i2",[1,"Distributors"],80,26);
stm_bpx("p3","p1",[0,4,0,0,0,0,16]);
stm_aix("p3i0","p2i0",[1,"Find a Distributor","","",-1,-1,0,"http://merchant.auctivacommerce.com/s390/Find-a-Distributor-W947.aspx","_self","","Find a distributor near you"],100,26);
stm_aix("p3i1","p1i0",[1,"Wholesale","","",-1,-1,0,"","_self","","","icon_02c.gif","icon_30.gif",16,16],90,26);
stm_bpx("p4","p2",[0,4,-120]);
stm_aix("p4i0","p2i0",[0,"Become a Distributor","","",-1,-1,0,"http://merchant.auctivacommerce.com/s390/Distributor-Information-W785.aspx","_self","","How to become a distributor"],120,26);
stm_aix("p4i1","p2i0",[1,"Pay an invoice","","",-1,-1,0,"https://pocketchalker.freshbooks.com/code/","_blank","","Don\'t trust links in emails? Pay your wholesale invoice online. Simply enter the invoice code you received in the email."],90,26);
stm_aix("p4i2","p2i0",[1,"Dealer login","","",-1,-1,0,"http://merchant.auctivacommerce.com/s390/Business-Tools-W920.aspx","_blank","","Dealer account login"],80,26);
stm_ep();
stm_aix("p3i2","p2i0",[1,"EBay Specials","","",-1,-1,0,"http://shop.ebay.com/merchant/pocketchalker_W0QQQ5ftrkparmsZ72Q253A570Q257C66Q253A2Q257C65Q253A12Q257C39Q253A1QQ_dmdZ2QQ_trksidZp3911Q2ec0Q2em14QQ_vcZ1","_blank","","Our current eBay Specials"],80,26);
stm_ep();
stm_aix("p0i4","p0i2",[1,"About us"],80,26);
stm_bpx("p5","p2",[0,4,-363]);
stm_aix("p5i0","p2i0",[1,"Pocket Chalker History","","",-1,-1,0,"","_self","","History of the Pocket Chalker - Credit where credit is due - Coming Soon"],130,26);
stm_aix("p5i1","p2i0",[1,"Hammer and a nail","","",-1,-1,0,"","_self","","Coming Soon"],110,26);
stm_aix("p5i2","p2i0",[1,"An attempt to cooperate","","",-1,-1,0,"","_self","","Not a happy camper - Coming Soon"],140,26);
stm_aix("p5i3","p2i0",[1,"About Me","","",-1,-1,0,"http://merchant.auctivacommerce.com/s390/About-Us-W30.aspx","_self","","Personal History"],60,26);
stm_ep();
stm_aix("p0i5","p0i2",[1,"Terms"],50,26);
stm_bpx("p6","p1",[0,4,-95,0,0,0,18]);
stm_aix("p6i0","p2i0",[1,"LifeTime Guarantee","","",-1,-1,0,"http://merchant.auctivacommerce.com/s390/LifeTime-Guarantee-W949.aspx","_self","",""],120,26);
stm_aix("p6i1","p1i0",[1,"Shipping","","",-1,-1,0,"","_self","","Local and International Shipping guides","mailbox.gif","mailbox.gif",18,18],70,26);
stm_bpx("p7","p3",[0,4,-220]);
stm_aix("p7i0","p2i0",[1,"Tracking","","",-1,-1,0,"","_self","","Track a package - Coming soon"],70,26);
stm_aix("p7i1","p6i1",[1,"Shipping providers","","",-1,-1,0,"http://merchant.auctivacommerce.com/s390/Shipping-W32.aspx","_self","","Know the TRUTH about shipping - Useful Shipping Information","icon_ups.gif","icon_ups.gif",15],110,26);
stm_aix("p7i2","p1i0",[1,"Free WorldWide Shipping","","",-1,-1,0,"","_self","","","icon_30.gif","icon_30.gif",-1,-1,0,"","",0,0,0,0],160,26);
stm_ep();
stm_aix("p6i2","p6i0",[1,"Spam","","",-1,-1,0,""],50,26);
stm_ep();
stm_aix("p0i6","p0i2",[1,"Useful Lnks"],80,26);
stm_bpx("p8","p2",[0,4,-325]);
stm_aix("p8i0","p2i0",[1,"Standardized Rules","","",-1,-1,0,"http://www.bca-pool.com/play/tournaments/rules/rls_gen.shtml","_self","","World Standardized Rules"],110,26);
stm_aix("p8i1","p2i0",[0,"Tournament Brackets","","",-1,-1,0,"http://www.pool4u.com/Brackets.aspx","_self","","Tournament brackets by Pool4U - The Best set of Brackets I\'ve ever seen."],120,26);
stm_aix("p8i2","p2i0",[1,"Billiard Forums","","",-1,-1,0,"","_self","","Our Fvorite Billiard forums - Coming Soon"],100,26);
stm_bpx("p9","p2",[0,4,-90]);
stm_aix("p9i0","p6i0",[1,"AZ Billiards","","",-1,-1,0,"http://forums.azbilliards.com/"],70,26);
stm_aix("p9i1","p6i0",[1,"Inside Pool Magazine","","",-1,-1,0,"http://www.insidepoolmag.com/forums/"],120,26);
stm_ep();
stm_aix("p8i3","p6i0",[1,"Business Tools","","",-1,-1,0,"http://merchant.auctivacommerce.com/s390/Business-Tools-W920.aspx"],80,26);
stm_ep();
stm_ep();
stm_em();
//-->
</script>


<!-- /The end of the java script for the menu -->


<!-- /navUser --> <!-- /navUser --> [[ConLib:NanoBasket]]
<div id="search">[[ConLib:SimpleSearch]] <a href="~/AdvancedSearch.aspx">Advanced search</a></div>
<!-- /search --></div>
<!-- /hookHeaderInner --></div>
<!-- /hookHeaderOuter --> <!-- /storeHeader --></div>

[/code]


Program....

The program I am using is called... Sothink DHTML Menu. In the trial version you can only add 3 sub menu links.

http://www.sothink.com/product/dhtmlmenu/index.htm

If you like torrents...there's an earlier version out there Wink

If you need any more help...I'll be available in about 7 hours. If you're lucky, I may be here another 15min or so. I need to grab a few winks before I get crackin on this again. Almost 2am here.

Hope this helps...

Pocket

This message has been edited. Last edited by: PocketChalker,
 
Posts: 182 | Registered: September 13, 2006Reply With QuoteReport This Post
Apprentice
posted Hide Post
Thanks for all the work. Now if it was in English it might be a bit more helpful. j/k

I had no idea things would be this complicated. You could actually build your own website with all the tutorials and stuff on here. Sheesh!

I was just getting ready to finally sign up for a store, however it sure doesn't seem like a very intuitive process. Hmm - might have to rethink this. Take care!
 
Posts: 96 | Registered: February 10, 2009Reply With QuoteReport This Post
Whiz
Picture of PocketChalker
posted Hide Post
Someone tell me an easy way to FIX the mess I've created without having to rewrite it....I can't believe I can't figure it out....It's driving me nuts.

Pocket
 
Posts: 182 | Registered: September 13, 2006Reply With QuoteReport This Post
Whiz
Picture of PocketChalker
posted Hide Post
quote:
Originally posted by gypsywoman:
Thanks for all the work. Now if it was in English it might be a bit more helpful. j/k

I had no idea things would be this complicated. You could actually build your own website with all the tutorials and stuff on here. Sheesh!

I was just getting ready to finally sign up for a store, however it sure doesn't seem like a very intuitive process. Hmm - might have to rethink this. Take care!


Don't rethink it. Sign up.

It really is pretty easy to get going if you want something simple to get started with. There are many 'extra' things you can do but overall, this is by far the easiest and least expensive option out there. Plus, being on the 'ground floor' the forum support is much more readily available. A tight knit group of users who are bending over backwards to help one another.

Pocket
 
Posts: 182 | Registered: September 13, 2006Reply With QuoteReport This Post
Whiz
Picture of Gifts Delivered
posted Hide Post
Pocket,
Sorry for delay, Last night I lost my internet at home, this morning Chaos at work (running around like a chicken, heads been cut-off).

I didn’t think this would be so complicated either! Since I agree upon that you have to externally host .js and css type files it shouldn’t be this complicated. I appreciate your quick response though.

Now, I think there is a easy way to implement DHTML, CSS, .JS etc. effects to a shopping cart site like this one is to find less complicated tools and easy as copy and paste codes. I think just about every store owners here is have that capability to do so (I know that for fact. Even I am an IT Tech I wouldn’t be able to create a store without fallowing their provided tutorials, and how to’s). So here is the site that wery interesting /helpful and lots of tools and everything else best of all is SAFE… and no limitations and Free..

You and other store owners might be interested and I probably will learn how to’s from you all.

DynamicDrive]Check this Site....

This message has been edited. Last edited by: Gifts Delivered,


SeNNy

www.GiftsDelivered.us (Will Open in JUNE, not sure what Year ! Smile
http://giftsdelivered.auctivacommerce.com/

“Life is not measured by the number of breaths we take,
but by the moments that take our breath away”
 
Posts: 240 | Location: New Brighton, PA (Steeler Nation) | Registered: February 18, 2009Reply With QuoteReport This Post
Whiz
Picture of PocketChalker
posted Hide Post
I appreciate your experience in IT. It something I have none of. My experience has all been through trial and error over the last couple of years with frontpage and other various opensource softwares and generators. The only schooling here is from the school of hard knocks.

I just checked out briefly that site. I see all the coding options for tabs and menus and what-not. To be honest, I've been messing with html for a few years. As for coding dhtml css and js, I wouldn't have the slightest clue how to write it. I understand what css is and does. That came pretty easy. What I don't understand is how to write the css or java. And then link it all together. I've done all my html learning through Frontpage. I'm familiar also with how horrible it can be and all the extra crap it throws in...I know may way around the basic workings of things. With this program, what it basically does is using a simple tree style menu, you create your links, choose your template and then it mixes it all up and spits out the 2 folders and 2 js scripts to cut and paste. I haven't found anything easier...Maybe my long winded explanation made it seem harder than it is.


Pocket
 
Posts: 182 | Registered: September 13, 2006Reply With QuoteReport This Post
Whiz
Picture of Gifts Delivered
posted Hide Post
quote:
Originally posted by PocketChalker:
I appreciate your experience in IT. It something I have none of. My experience has all been through trial and error over the last couple of years with frontpage and other various opensource softwares and generators. The only schooling here is from the school of hard knocks.

I just checked out briefly that site. I see all the coding options for tabs and menus and what-not. To be honest, I've been messing with html for a few years. As for coding dhtml css and js, I wouldn't have the slightest clue how to write it. I understand what css is and does. That came pretty easy. What I don't understand is how to write the css or java. And then link it all together. I've done all my html learning through Frontpage. I'm familiar also with how horrible it can be and all the extra crap it throws in...I know may way around the basic workings of things. With this program, what it basically does is using a simple tree style menu, you create your links, choose your template and then it mixes it all up and spits out the 2 folders and 2 js scripts to cut and paste. I haven't found anything easier...Maybe my long winded explanation made it seem harder than it is..


Pocket


LoL, Pocket.. Maybe. Smile


SeNNy

www.GiftsDelivered.us (Will Open in JUNE, not sure what Year ! Smile
http://giftsdelivered.auctivacommerce.com/

“Life is not measured by the number of breaths we take,
but by the moments that take our breath away”
 
Posts: 240 | Location: New Brighton, PA (Steeler Nation) | Registered: February 18, 2009Reply With QuoteReport This Post
Whiz
Picture of PocketChalker
posted Hide Post
HTML for the Conceptually Challenged

<p><a href=" This is where you put the link to the page you want the image to go to target="_blank" ">
<img border="0" src=" cut and past the image location from your uploaded photo " width="400" height="363" align="left" ></a></p>

Using the code above as simply as possible to get a linkable photo...

You can modify the following

target - If you take out the target, it will open in the same window. As it is now, it opens in a new window.

border - don't need to touch this unless you want to put a border around your photo.

Width - Height - these you can use to adjust the dimensions of your photo. If you remove them you will get the size that is uploaded.

align - This you can use to align left, right or middle

If you take out align, the any text you put in after it will appear below it.

If you make align left, your text will appear on the right hand side of the photo.

If you make align right, yep...you guessed it...you text will appear on the left of the photo.

If you middle your text will appear on the right hand side starting at the middle of the photo. Wouldn't do this one myself.
-------------------------
If you want to make a text link...go here...
http://www.wolfey.si/makelink/
-------------------------
If you want a simple understanding of how it works....you can go here....

HTML for the Conceptually Challenged


Once again...hope this help
Pocket
 
Posts: 182 | Registered: September 13, 2006Reply With QuoteReport This Post
Apprentice
Picture of MothersCupboards
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Jeff I have not used Auctiva, Auctiva Commerce or Ebay because it all has ended up just a pain BUT I would like to say that we can at least reach Ebay by phone. I am not paying Ebay like I do Auctiva and I can still reach them. I believe that some of this frustration and endless chit chat would go by the wayside, provide better service for your customers, us and create more of a feeling that we are being listened too. Perhaps you may want to set up a fictious name and then email your support to see some of the kind of responses you get. Their first responses almost sound like a template and rarely answer the question in a timely manner AND/OR in the first email.
 
Posts: 84 | Registered: February 11, 2009Reply With QuoteReport This Post
Whiz
Picture of Doggie Duds by Deb
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I've been pretty lucky with both venues. Once I found the phone number, Ebay addressed my issues thoroughy and always has. Call me lucky if you want to but Auctiva has always addressed my issues very quick. I only had one significant problem and Auctiva support was on it. I just closed my Ebay store to work full time from my Auctiva store. I hope they continue to make improvements and do well, so I can do well.


Please visit us again soon at
www.doggiedudsbydeb.com

Want to see more of my designs? Visit my Myspace page to see my Doggie Friends!
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Follow me on:
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Posts: 139 | Location: Tennessee | Registered: January 29, 2009Reply With QuoteReport This Post
Whiz
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Well I must also add in defence of Auctiva that on the 2 or 3 occassions I asked for help I have had their replies within 24 hours and each time the issue was resolved.

I do however find this board a more useful resource for information and help and thanks to all those willing to share their time and expertise.

Martyn.

Inventive-ideas.com 'For all those 'Must have Gadgets and Gizmos'
 
Posts: 147 | Location: United Kingdom | Registered: March 02, 2009Reply With QuoteReport This Post
Whiz
Picture of Munkeyboi
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Heres some little bits from me that i've learnt as i've gone.

Add a "Ask us a question about this item" button

How to automatically add a link/icon to your items that will allow customers to contact you and automatically insert the item name and SKU into the subject line.

Filling in HTML Head automatically.

Info on filling in the html head cell in the Bulk Uploader

How to make your site multilingual for free

An easy way to translate your pages automatically for free.


Hope these help
 
Posts: 116 | Location: London, UK | Registered: July 11, 2009Reply With QuoteReport This Post
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