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Auctiva Website    Auctiva Community    Auctiva Message Boards  Hop To Forum Categories  Getting Started    token trouble
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Newbie
Posted
hello got an email saying my token had ran out so i have to renue it
i can log in ok and access my account but when i try to create a token i get the following error

An eBay account with your eBay username already exists, but belongs to a different user. Do you have multiple Auctiva accounts?

now when i first came on i was unsure what my pass was so i used the email for pass feature and as a user name i used my ebay id and it got me loged in but i still cant create a token
any help welcome
 
Posts: 2 | Registered: July 27, 2008Reply With QuoteEdit or Delete MessageReport This Post
Auctiva Support
Elite
Posted Hide Post
Hi hawkwind666,

The reason you are receiving this error when you attempt to generate a token associating your eBay account with your Auctiva account is because your eBay account is already linked to an existing Auctiva account in our system. If you contact our customer support team and let them know your eBay username, we'll be able to provide you with a solution to this problem.

You can reach our customer support team by completing the web form on the following page of our site: http://www.auctiva.com/free-auction-software-help/help.aspx

-Mike
 
Posts: 4361 | Registered: October 28, 2005Reply With QuoteEdit or Delete MessageReport This Post
Newbie
Posted Hide Post
thanks mike @auctiva support
 
Posts: 2 | Registered: July 27, 2008Reply With QuoteEdit or Delete MessageReport This Post
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