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Auctiva Website    Auctiva Community    Auctiva Message Boards  Hop To Forum Categories  Getting Started    buyers not able to pay
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Rookie
Posted
I have just ended several auction on ebay and my customers are trying to pay. They are telling me that Auctiva is giving them an error message that will not allow them to access my PayPal account. What the hell is going on? I am not amused. Immediate response please.
 
Posts: 11 | Registered: August 04, 2008Reply With QuoteEdit or Delete MessageReport This Post
Newbie
Posted Hide Post
I had the same problem, but now it is fixed. However, I got another problem, I am not able to load images for my listing.
 
Posts: 1 | Registered: September 07, 2008Reply With QuoteEdit or Delete MessageReport This Post
Auctiva Support
Elite
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Hi old man,

I'm not aware of any technical issues on our end that would account for the behavior you have described, so perhaps there is a setting enabled in your Paypal account that is preventing some buyers from making payments to you.

For example, if you have your Paypal account configured to only accept payments from buyers with confirmed addresses, buyers with unconfirmed addresses may not be able to pay you.

If you are still experiencing this problem and would like further assistance, please contact our customer support team by completing the web form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx

-Mike
 
Posts: 4360 | Registered: October 28, 2005Reply With QuoteEdit or Delete MessageReport This Post
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