Hi, I am a total newbie to Auctiva, and in my last batch of listings I required insurance on all purchases. When the invoice would go out, Auctiva would add $1.40 to every invoice. I then refunded that amount back to my customers, because the shipping already had the insurance added to it. Then when I went to the Post Office, I "bought" USPS insurance. Duh... It wasn't until I got a bill from Auctiva that I started to realize maybe I should read how Auctiva Insurance works. So, I paid the money to Auctiva...
After reading more info on Auctiva's site, I realize that I should not have bought USPS insurance. I don't know how to take care of the insurance on the Auctiva site, I think that by requiring it, it is adding the extra $1.40, but shouldn't that be $1.70 or $1.65? Is there any way to get around Auctiva charging the customer twice? I am so confused, and am only offering insurance, and hoping nobody chooses it, until after I figure this out.
Any and all help with this would be greatly appreciated.

Saraphina

Here is how it goes. They buy insurance from you. You go to the Auctiva site and click on sales. You will see beside the auction that was won from you that they have purchased insurance. You click on the insurance and it will show you how to send them an invoice for the insurance. You can send them a one time message. They are giving you a discount on insurace by going through Auctiva. The insurance is why you are getting Auctiva for free. I hope I didn't confuse you in anyway. If you have any questions just ask.