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Newbie
posted
When I go to get token it comes up an error
 
Posts: 1 | Registered: May 03, 2008Reply With QuoteReport This Post
Newbie
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I keep trying to generate a new token as it says my token has expired and when I follow the online instructions it comes up with not safe site - unrecognised certificate. If I ignore that and continue then it says website page has been removed or does not exists. If anyone can help, I'd appreciate it.
Thanks
 
Posts: 4 | Registered: April 02, 2008Reply With QuoteReport This Post
Whiz
Picture of DLOHO
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Lilac,
If you are trying to generate a new token from a link in an email you received, then that email is a Phishing attempt to get your info. NEVER click on any links in an email you receive. If you are getting the error but going to Auctiva by typing in your browser, then you need to file a support ticket so they can help you.

That said, there was an issue a couple of days ago between Firefox & eBay where "Beware, Forgery" messages were popping up. That has since been corrected by eBay.

If you are still having trouble, contact Support and they will help you.
 
Posts: 205 | Location: Beautiful Central Oregon | Registered: December 10, 2005Reply With QuoteReport This Post
Newbie
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Hi DLOHO
Thanks for your reply but I'm not clicking on any email links - I'm trying to get th etoken direct from the Auctiva website. It's only when it takes me to ebay that the error occurs.

I will contact support thanks.
 
Posts: 4 | Registered: April 02, 2008Reply With QuoteReport This Post
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