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Error Message when attempting to Bulk Upload using CSV file format
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Newbie
posted
Hi,

I have been attempting to upload my inventory using CSV format backed up from turbo lister. I keep getting the following error message. can someone help be identify what is going wrong.

"There was an error reading your uploaded file. Please verify the file is valid CSV or TSV format and try again."
 
Posts: 3 | Location: Australia | Registered: September 25, 2013Reply With QuoteReport This Post
Auctiva Customer Support Manager
Champion
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Hi Stuff Worth Buying,

Thanks for posting your question here. Based on the error message you are receiving when attempted to upload this file into Auctiva, it sounds like you most likely selected the incorrect format when originally exporting the file from Turbo Lister.

Please ensure that you choose the “File Exchange Format (CSV)” option when you use the “Export Selected Items” option within Turbo Lister to create your file and I believe you will then be able to upload your items into Auctiva successfully.

If you continue to receive the same error after exporting your items in this format, please contact our Customer Support team directly from under the “Help” tab within your account and we will be happy to continue working with you on this.

-Mike
 
Posts: 6994 | Registered: October 28, 2005Reply With QuoteReport This Post
Newbie
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Hi Mike,

Thanks for the response, since the original export of the turbo lister file I have added data manually to the CSV file using microsoft excel, could there be something that I have done wrong adding this data?
 
Posts: 3 | Location: Australia | Registered: September 25, 2013Reply With QuoteReport This Post
Auctiva Customer Support Manager
Champion
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Hi Stuff Worth Buying,

Yes, I suppose it is possible that you may have resaved the file in an incorrect format when you added more details through Excel. I also could not rule out the possibility that some of the data you added during that process may have made the file incompatible with our system.

We would need to take a look at the specific file you are having trouble with to definitively determine the source of the error and can do so if you file a support case from under the "Help" tab.

-Mike
 
Posts: 6994 | Registered: October 28, 2005Reply With QuoteReport This Post
Newbie
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everything is sorted now... my listings are scheduled to start tomorrow.

Thank you mike for your support...
 
Posts: 3 | Location: Australia | Registered: September 25, 2013Reply With QuoteReport This Post
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