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Rookie
posted
I am trying to decrease my inventory, as I had mistakenly put in too many items. However, when I choose "Adjust Inventory" on the drop-down menu, nothing happens - the screen just goes gray. Other actions seem to work, but not Adjust Inventory? When will it be fixed?

Thank you!
 
Posts: 20 | Registered: June 22, 2009Reply With QuoteReport This Post
Rookie
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Still waiting for an answer here, guys ... it is not possible to adjust inventory. Am I the only one having this problem?
Would appreciate if someone from Auctiva would post an answer.

Thanks!
 
Posts: 20 | Registered: June 22, 2009Reply With QuoteReport This Post
Auctiva Customer Support Manager
Champion
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Hi luckycat,

Thanks for helping to bring this to our attention. You should be able to adjust the quantity you have available in inventory by going to your "Manage Inventory Items" page and selecting "Adjust Inventory" from the "Actions" drop down menu next to the desired one.

I just tested this out and I am also seeing the page go grey and get stuck when I select this option using Internet Explorer, but it seems to work with Firefox. It appears there is a problem with this feature so I'm going to bring this to the attention of our engineering team and they should be able to get it fixed with a future site update.

For future reference, the quickest way to get a response from an Auctiva representative is to file a support request using the form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx

-Mike
 
Posts: 6994 | Registered: October 28, 2005Reply With QuoteReport This Post
Rookie
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Thank you, I appreciate it!
 
Posts: 20 | Registered: June 22, 2009Reply With QuoteReport This Post
Newbie
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quote:
Adjust Inventory

I have Account Edge 2008 Network Edition.

Is there anyone who has had this message when trying to make inventory adjustments?

"Adjustment cannot be made because you have an outstanding receive items for this inventory item"

I do have the items at issue on order but have not received them yet, in the mean time my counts are off therefore I need to adjust them before the coming inventory shows up.

So why would the software not let me do the adjustment?

I have checked preferences high and low and cannot seem to find out the reason it is happening. The only way to do it is to delete all items on order, or do the adjustment through a sale(though it has to be an even credit/debit or it will throw off the $)

Any help would be great!

_____________________________________________

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This message has been edited. Last edited by: andrew45611,
 
Posts: 8 | Registered: October 06, 2009Reply With QuoteReport This Post
Newbie
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Cool You will have no problem adjusting inventory and with a lot of other things if you download Mozilla Firefox and use it as your browser. When you download do not choose it as your default browser if you just want to try it out. I had all kinds of problems with Vista compatibility with Internet Explorer including inventory adjustments and other site problems . I Love Firefox.
 
Posts: 1 | Registered: October 19, 2009Reply With QuoteReport This Post
Apprentice
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Hello, im sure you have this resolved ny now. But mine did this also in Internet Explorer. However I did not switch my browser I found the solution. Up by your address bar is a compatabilty view button (next to refresh, looks like a broken page) click that, it will solve this problem of the page going gray.
 
Posts: 32 | Registered: February 01, 2010Reply With QuoteReport This Post
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