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I Need HELP with Bulk Upload!!!
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Newbie
posted
Hello Everyone,

Is there anyone out there that can help me with the BULK UPLOAD?? I have tried and tried and tried, but it always come back with a different error message. I was wondering if someone could send me a copy of a excel spread sheet file in the format that will be excepted...I have been adding items one by one and I have thousands of items to add!! I will be very thankful for any help I can get and will offer you a 40% discount coupon code for anything in my store!!

Thank You,

Kathleen
www.lemjewelers.com

This message has been edited. Last edited by: K Lem,
 
Posts: 5 | Registered: July 22, 2011Reply With QuoteReport This Post
Auctiva Customer Support Manager
Champion
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Hi Kathleen,

Thanks for posting your question here. We actually have tools available to upload listings from a spreadsheet in both Auctiva.com (for eBay) and Auctiva Commerce so it is not entirely clear which tool you are having trouble with but I hope to be able to point you at least in the direction of a solution.

If you wish to upload your inventory into Auctiva.com for the purpose of posting it to eBay, then you would need to make sure your file is saved in CSV or TSV format. If you are exporting the listings from Turbo Lister, you would want to choose "File Exchange Format (CSV File)" when you use their "Export Selected Items" option.

Our FAQ entry that goes over this feature is available on the following page of the Auctiva.com site: http://www.auctiva.com/help/fa...o-my-auctiva-account

On the other hand, if you wish to upload your inventory into Auctiva Commerce, your spreadsheet would need to be saved in TXT or TSV format.

Our FAQ entry that goes over this feature of Auctiva Commerce is available on the following page of our site: http://www.auctivacommerce.com...ulk-upload-inventory

If you are still unable to resolve the problem you are encountering with your files after going through this information, I recommend contacting our customer support team for further assistance using the appropriate link below:

Auctiva.com: http://www.auctiva.com/help/requesthelp.aspx#
Auctiva Commerce: http://support.auctivacommerce.com/

-Mike
 
Posts: 6994 | Registered: October 28, 2005Reply With QuoteReport This Post
Newbie
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quote:
Auctiva Commerce

Hi Mike,

Thank you for your response!
I am trying to upload a file to my Auctiva Commerce store, but no luck at all...not sure if it has to do with my computer or the program I am using, but it is always a new error messages that show up!! I'm so confused Smile If I send a file to the support dept. do you think they could set it up for me in the correct format?? I have thousands of items to list and I am doing it one item at a time...I know there has to be an easier way.

Discount Code: riley

Thank You,
Kathleen
www.lemjewelers.com
774-955-2661
 
Posts: 5 | Registered: July 22, 2011Reply With QuoteReport This Post
Auctiva Customer Support Manager
Champion
posted Hide Post
Hi Kathleen,

You're welcome. It is difficult to say what we will be able to do for you without having seen the file you are working with, but it is certainly possible that the solution will be as easy as saving the file in a different format. When you file your support case, please ask for an email address that you can use to send the file to us and we will go from there.

-Mike
 
Posts: 6994 | Registered: October 28, 2005Reply With QuoteReport This Post
Newbie
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Hi Mike,

Thank you...I will file another support case and request an email address and take it from there!

Thank You,

Kathleen
 
Posts: 5 | Registered: July 22, 2011Reply With QuoteReport This Post
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