Auctiva Support Specialist
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First: The automatic custom store category name synchronization feature in Auctiva Poster had to be disabled as per eBay's request.
Second: The custom store category names in Auctiva Poster are merely cosmetic. If you renamed custom store category #2 to "phones" and you want to put your listing in your "phones" category... Just select "Category 2" in the Store Category drop-list. It will still work.
Third: Until we come up with a fix, you can synchronize your custom store categories in Auctiva Poster with the ones on eBay by:
1) Create a text file in your "Auctiva Poster" folder, name it <your eBay user name>StoreCats.txt (e.g. "ARowanStoreCats.txt"). 2) Use a simple text editor, like Notepad, to add EXACTLY 20 lines. On the first line put your first custom store category name, on the second line put your second name, and so on... Blank categories on eBay require a blank line in the file. Leave the last line (line 20) blank.
I hope this helps.
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Auctiva Support Specialist
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Don't use Word. The file has to be saved as plain text. Try using the Notepad program that comes with Windows.
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