I just read another thread where Bill posted that auctiva tech support is available 24 hours a day ? Why is it that I haven't had a response since yesterday to my issue. If tech support is available 24 hours a day then it should not take 24 hours (or longer) to get a response. I attempted to get help through the boards this morning and I got a response finally telling me to file a support request LOL! I have done this as I stated and the one time I got a response it was a one line answer to the detailed info that I had posted in my request. I had several questions regarding my issues in the support request and none of them were addressed. The response that I did get regarding my problem was something I had already attempted and explained in the support request. Why tell me to do what I stated I had already done ? I am completely frustrated at this point because I have to sit and wait and wait before I can move forward not knowing when or if I will receive a response, and when I do get a response it is worthless and offers no detail or suggestions, and doesn't even directly answer any questions I asked. The same goes for the response on this message board. It seems that most of the topics in the message board where people are having issues are being ignored. I have filed a support request already so my only resort is the community forum. Telling me on the message board to file a support request when I have done so with no response since yesterday makes it seem like there is no organization whatsoever to your tech support program. Please go back and read my support request and see the detail I provided and then look at the only response I received and tell me how that helps me ? And please see that I haven't received a response to my followup. I am a long time PAYING customer and I deserve better than how I have been treated.

Hmm. Lot's of accusations. Let's talk about the facts: You created a case on 6/8 at 8:17am. We replied at 9:20am asking you this question (which you never answered):

-snip-
Hi,

I have just checked and found that you have two Auctiva accounts :
1. xxxxxx
2. xxxxxx

Please tell me which account you are talking about.

Please let me know the user-id of your account in which you are facing the problem. I am sure I will be able to help better.

Thank You,
Auctiva Support.
-snip-

Not sure how to help you if you don't reply to the question that the support technician asked.

Bill

I thank you for responding, but I did reply...I had two different support cases going from BOTH accounts and the communication ended up continuing in the other once I got some help here on the board from Auctiva because it was too confusing to go back and forth. I filed support cases using both accounts because I did not know where I would receive the communication from or even if both accouts were still working. I was forced to create a "new" account to get the new showcase html which resulted in me having two accounts which seems to have made a mess of everything. I filed a support case YESTERDAY so I am not even refering to the support case from 6/8. At this time I have not received a reply when I have added to the support case twice. I received one reply to that support case which did not help at all or address the detail which I put in the support case. I am not about making accusations, simply trying to resolve the problem and I am obviously not the only one who seems to be having problems receiving a response or communication that addresses a specific problem. I did not want to create a second acount....I was forced to as I stated based on my attempt to get the new html which is not working for me. I assume I am having problems with both accounts. I cannot generate a token with the new acount 'FrankEdwards'. My showcase is not working in my old ads using the old html from my previous account of 'avanteguardeinc' (which I was told would be corrected so I wouldn't have to edit 1500 ads). My showcase is also not working in any of the ads that I used the new html in. This has become so complicated and confusing I am not even sure what I need to tell you to get assistance. All of the detail is in the support request I filed yesterday and received one usless response to. I appreciate any help you can provide but certainly you must understand how frustrating this is. The lack of communication here is numbing. There was a response here earlier from someone at Auctiva (sorry can't remember his name) that seemed like it might be helpful but now I can't find that thread. It suggested there may be a problem with my token but I can't find the message to see if there is a response. If I can't get a response from tech support and someone is helping me here, I am back to square one if the thread is being deleted. If you can access my support request from yesterday you will see the detail I provided and the simple response I got. Can you suggest what I should do at this point so that I can help you guys to help me ?

Here is a support case number that is still open and waiting for a response : 162067