I've been trying to list for hours now. I can't. Keep getting this error:

Unable to get valid FTP info.
Error #2 database error.

NOW what is wrong?!?!?

At least this is on their home page:

Auctiva DB Down
Alert: Our database is currently down for maintenance. Please try again later.

Lisa

I have the same error..but when you click on "ok"..it makes you go through a series of pages.
One to sign into eBay..then asks if you agree with Auctiva Corp. terms..when you say yes...at the bottom of the page it reads:
"EBAY WILL NOT SHARE YOUR EBAY PASSWORD OR CREDIT CARD INFO WITH AUCTIVA"

AUCTIVA NEEDS OUR PASSWORD..CORRECT??
Anyway, it rejects all input and says I cannot post.

WHY? Please help Autiva.

Everything is back up and running now.

However, the problems with the database were unrecoverable and we had to restore to last nights backup. What this means...

All items sent to Auctiva to be scheduled from 2am Thursday May 26th until 5:10pm of the same day were lost. You will need to resend these to the scheduler. NOTE: If you sent an item to be scheduled early in the day and it was scheduled to be posted today, there is a chance it did sucessfully post. Please check your running listings on eBay to make sure if your items scheduled for today, May 26th posted.

If you made account changes, showcase changes or anything else that would need to save to the database from 2am until 5:10pm, this will have been lost as well.

If anything specific seems wrong with your account, it's best to file a support case and talk directly with one of our support staff.

Sorry about this downtime. We are working hard to resolve and make sure this does not happen again.

-Kevin

Hey, Rejoice!

Welcome to the world of signing in to post an auction. I've been having to do it for about 3-4 months and it's a pain!

Support says it's been that way for about a year; just depends on when you trip the wire, whether you have to do it or not.

Jan

Hi Jan!
I'm so sorry to hear you've been having this problem for sooooo long! That has to be so irritating..to say the least!
I just listed an item....so looks like Auctiva's "fix", worked for me and I'm grateful! But I sure hope it will work for you too!!?? Did it help you any??? I HOPE SO!!!
Rose

Jan --> Does it ask you to go through the eBay signin page everytime you post an auction? Or only from time to time? Let me know how often this is happening for you. Or anyone else.

-Kevin

Hi, Kevin.....

Every single time I post. And sometimes it doesn't work - I go through it 3 times and it tells me it isn't confirmed, so I have to close and start over.

It's a pain.
Jan

Jan, wow! That's no good. For some reason the program thinks your eBay token is not good everytime you try to post. Let me try and see if I can figure out why that's happening.

-Kevin

Hey, Kevin,

That would be GREAT! It sure can take a long time to list an auction this way.

Thanks!

jan