Hi, Having selected automatic feedback, when my buyers leave me pos feedback I still have to manualy leave feedback, How long is it after feedback is left by the seller before the automatic feedback is left? As I might not be waiting long enough after feedback has been left. Any suggestions as to what is wrong.

Hi Klassickoi,

When the automatic feedback setting in your account is enabled, once your customers leave positive feedbakck for you, Auctiva will automatically leave reciprocal feeback on your behalf within 24 hours. In the event customers leave you negative or neutral feedback, Auctiva will not leave feedback automatically for those transactions.

Any additional questions or concerns? Please file a support request using the appropriate link on oue help page: http://www.auctiva.com/free-auction-software-help/help.aspx

-Mike

I have recently turned off my auto-feedback. I loved the efficiency this created, but I discovered the hard way that if a buyer wins multiple items and leaves feedback on some, but not all, of the items, the auto-feedback will leave a feedback for all of the items. I don't want to open the "who is supposed to leave feedback first" can of worms, but I prefer an item-to-item feedback response to a blanket response to all the items the buyer won.

I have auto feedback set up with a few messages. So far, it isn't working. I had feedback on Monday, Tuesday and Wed. The auto responder hadn't posted anything as of this morning. I went to each listing and inserted the feedback. This is such a nice feature and I really want it to work within 24 hours. Connie

My auto feedback seems to be working. The problem I'm having is that I set Auctiva to email me an auto feedback summary, and I've received 6 emails today about the exact same feedback item - one that was left 2 days ago at that.

Make that 7