As Cara has pointed out in the News Forum, we'll be taking the Auctiva website and services down on Wednesday morning from 6am - 8:30am to put out our latest new features.

This specific thread is here for you to let us know about any issues or bugs that arise from the release. We'll have a different thread to chat about the new features.

Thanks,

-Kevin

This message has been edited. Last edited by: Auctiva Kevin K.,

I really wish this release was not being done right at the end of eBay's September sale on listing fees. I really need access to this site and I fear it will be down longer than planned.

Here's hoping for the best.

My auctiva picture scroll shows as 'no items available' although there are, is there a problem with the site?

Minx41...whenever maintenance is being done on Auctiva, your scrolling gallery will not show any items as it slows the maintenance down.

Once maintenance is over, all will be as before.

I, too wish I'd known it wouldn't be the usual maintenance time. I wanted, needed to work on getting some auctions up and running.

Please tell me this isn't going to be any automatic additions to our auctions such as the counters and public stats as happened once before.

Thanks,
Donna

Are we there yet?

quote:

Originally posted by Suthrnjewl:
Minx41...whenever maintenance is being done on Auctiva, your scrolling gallery will not show any items as it slows the maintenance down.

Once maintenance is over, all will be as before.

I, too wish I'd known it wouldn't be the usual maintenance time. I wanted, needed to work on getting some auctions up and running.

Please tell me this isn't going to be any automatic additions to our auctions such as the counters and public stats as happened once before.

Thanks,
Donna

Thanks Donna for your quick reply, everything looks a bit squiffy at the moment so I will wait until the maintainance is done and see if it all goes back to normal, Margaret

We're getting ready to bring things back up online. Will let you know if for any reason things will take longer than our original estimate, but at this point everything looks good.

Site is back up, there are two pages that need an ongoing database change to complete before they will work again.

This is the scheduled listings page and your Auctiva Account settings page.

Will let you know as soon as these are resolved. If you notice any other problems with the site, please let us know ASAP.

Thanks,

-Kevin

Thanks for the update Kevin
glad to see consignment added. The site is running very Slowwww right now.Hopefully I will get a chance to check out and use the consignment feature soon.
Any plans of offering eBay Giving Works support soon?

Steve

Trying to list items and keep getting:

API Error

Tax rate selected is greater than the maximum value.

I don't use a tax rate and never have. Please help.

The site should speed up shortly. When we come back online, there are a lot of requests to the site that slow everything down. Some features we have need to rebuild their cached data as well and this causes an initial slowness when the site comes back online.

We are monitoring everything to make sure nothing went wrong with the release that is causing site slowness. Will let you know if we do discover anything.

eBay giving works is on our project list. However, I don't have a definite date for this. The one positive side in regards to this feature is that eBay now allows you to revise an item and add Giving Works options. This was previously not an option through eBay.

-Kevin

Several issues:-
1. Only space to enter one image at a time.
2. price only available in $ not £.
3. No facility to remove existing images when editing a saved listing.
Regards, keidee ( from the UK.)

I was in the process of setting up my profiles and seller details 1-2 days ago. Now, with the new "manage profiles", they've disappeared! They still show as listed, but everything's blank. Are they going to show up again? Or do I have to go back and recreate everything?

Just a thought... it might be handy to also post the Greenwich Mean Time when posting the times that the site will be down. I had assumed, wrongly, that the a.m. times that you posted for the overhaul had been adjusted for UK members.
keidee

Hi! Just want to let you know when creating a listing and I try to add an image it loads a blank screen. Not sure if it makes a difference, but I am using firefox. Thanks!

It is now 17.10 in the UK!

We are looking into the tax rate issue. This is a new feature that allows users to use the tax rate settings specified by their eBay account, on eBay.com.

Also looking into the image reports.

Your profiles and seller details that were saved previously should still have all the data they originally had. I would make sure to NOT resave anything if it does not properly display when you edit it.

-Kevin

Problems we've seen thus far:
1. API Errors stating Tax beyond allowed amount. Problem with this is, we haven't implemented any taxes to our listings.

2. Images are without ability to be removed from saved listings. When you do click remove, the gallery picture goes blank.

3. Link for checking status of a case appears to have disappeared. None of us see, it...probably right in front of us???

Can someone explain what the new features are, and what benifit they have, i would like to try them. Thanks. I read up there about the names but like some more details about their uses, many thanks xxx

We will be posting some more on the new features later today, but you can always check out our new features page on the website for a brief overview:

http://www.auctiva.com/about/newfeatures.aspx

-Kevin