quote:

Originally posted by fatlyfurry:
hi there, have worked out how to put gallery pics back on . go to revise item through ebay and click on remove pictures . then click add pictures and click on standard at the top of box that opens.then provided you still have pic on your pc you can upload the one pic you want for gallery . bit of a pain if you have loads , but better than closing all listings and relisting . i relisted one item just now and the gallery still wont work .its like ebay does not recognize auctiva urls or something . anyway hope this helps ,debbie

quote:

Originally posted by dawn7044:
Hi David59,

When you've clicked on 'revise your item', scroll down the page and click on 'Add pictures'. This opens a new window with the 'self hosting' tab open. There are 2 URL's (web address picture links)on this page, I've been changing the 2nd one under the heading 'Gallery Picture URL' by deleting the one that is in there and copying another picture URL in.

I'm not sure how you have been trying to do it, but that's how I've done it and it has worked on all of my listings (as long as you insert a different picture, save it and revise it again, inserting the correct picture on the 2nd revision.

I'll check back to see if you've had any success.

quote:

Originally posted by Auctiva Mike D.:
Hi Community,

Thanks for helping to bring this issue to our attention. Our image hosting provider, Amazon S3, has a service interruption yesterday that caused problems with our image hosting until about 5 PM PT. Therefore, I suspect eBay must have tried to generate the gallery images for your auctions while that issue was ongoing and was understandably unable to do so. I don't believe they automatically retry creating the gallery image from the URL we send to them if it fails the first time.

In order to add gallery images to these items, you would need to add them using eBay's "Revise your Item" form. If the image URL is already showing up in the gallery image URL field, you may just have to resubmit it and save your changes. The steps for making this type of revision are as follows:

1) Visit the item on eBay.
2) Right-click the image you’d like to make your new header/gallery image and click “Properties”
3) Copy the image URL, which begins with http://...
4) Click the “Revise your Item” link at the top of the auction page.
5) Click the “Add Pictures” button.
6) Delete the text(if any) in the “Enter URL…” field(if any) and replace it with the copied URL.
7) Click the “Insert Pictures” button and save your changes.

NOTE: If the listing you are trying to add a gallery image to has already received bids or is ending in less than 12 hours, unfortuantely, eBay will likely not allow you to make this change.

If you have any additional questions or concerns, please feel free to contact our customer support team by completing the web form on the following page of our site: http://www.auctiva.com/free-auction-software-help/help.aspx

-Mike