Hi

Can anyone help me please? I have used Auctiva before but not since Xmas last year. I spent all last night taking pics of eBay items, this afternoon cropping them so they aren't huge files and so far, of the 30 or so files I have tried to upload, only 2 have been successful. The rest have'failed'.

Any thoughts please??

Images larger than 1MB sometimes have a problem.

Which uploader are you trying?

I use the ActiveX drag-and-drop and gang-load them all when I have photos to upload. I find that loader to be very fast and an efficient use of my time and effort.

Danno

Hi Izzyoowoo,
I have had the same problem today. Every pix is failing. Maybe it's something with Auctiva today

I just dragged 3 photos: 2 - 400K and 1 - 1.5MB into the D&D Uploader and they **BANG** finished upload in UNDER ONE MINUTE.

I'm on a high-speed cable Internet service, but that's just speed.

No problems here......

Danno

I've tried the drag and drop and the basic, both are failing big time. Of 10 pics I put into the basic uploader, only 1 has been successful

Hmmmm.....well, maybe GOOD SERVER (for me) VS. BAD SERVER (for you)???? I just tested the Basic Uploader, and it worked too.

I guess it's ask Auctiva time. I'd file a Support Case and ask if they are having any image server problems today with uploads.

Danno

*&^%$£"!

Of the 131 pics I was hoping to have uploaded by 3pm this afternoon, it's now 11.18pm and only 22 have made it.

I officially give up for the day and will try agin tomorrow.

quote:

it's now 11.18pm

Are you in the UK or elsewhere in Europe?

Any chance the problem is Internet (or your ISPs) and not Auctiva due to trunk or access problems? This almost sounds like the Cogent vs. Telia problem a few weeks back that had service rerouted through alternative low-speed, but I thought that WAR was over.

Danno

Hi Community,

We are receiving a number of reports from customer who are unable to upload images, however, we have not been able to reproduce this problem on our end nor determine why this may be occurring as of yet. Our technical team is currently looking into this issue based on the reports we have received but more reports definitely may help us get to the bottom of this more efficiently.

If you are experiencing technical difficulties when trying to upload photos into your Auctiva account, please contact our customer support team using the appropriate link on our help page: http://www.auctiva.com/free-auction-software-help/help.aspx

-Mike

BUMP!

Hi Community,

We have noticed a significant decrease in the number of reports of image uploading problems since yesterday afternoon, and we're hoping this is indicative that this problem is no longer occurring. If anyone was receiving failure messages when trying to upload images over the last couple days and is now able to upload successfully, can you please let us know by posting to this thread?

Similarly, if anyone was receiving failure messages when trying to upload images over the last couple days and is still unable to upload their images, we'd be interested in knowing that as well. Thanks!

-Mike

Mike,

Just retested 4 files, 2.5MB, using D&D Uploader. Same 4 I did yesterday for the 3 D&D and 1 Basic tests. Transfer completed and confirmed in 53 Seconds from punching the Upload button. Same results as yesterday. No problems here.

Using high-band service Cable Roadrunner Columbus, OH.....the only way to FLY!

Danno

Thanks for the update, Danno. Good to hear!

-Mike

I've been trying to load photos for 2 days & have gotten only failures!! Hoping that any trouble will be sorted out soon. Otherwise is there anything I can do with my pics to get them to be accepted ??? thanks ahead for any tips!

I have been trying off and on for a week. I keep getting error messages. I even used a different ISP to see if that made any difference. This is really starting to affect my business.

my pictures worked fine yesterday but today only error messages....
hope it is just a glitch
http://store.auctiva.com/gitasan