Hi All,

Maybe I am missing it but the only way I am able to replace an image is by uploading. Is there a way to replace an image with another that has already been uploaded?

Regards.
GTL

Hi,

If you mean replace it within an active listing, you would need to edit the image link in the listing to point to the correct new image. Auctiva assigns a unique 9 digit image number for each image it stores in your library, so that's key to fixing an active listing. Look in your image library for the old and new picture and note the number, e.g. ...webimg/123456789_o.jpg where 123456789 is the unique number assigned.

For images embedded in the Description section...

Using the eBay Revise listing, search for the image in the HTML code using the old image number that's assigned by Auctiva and replace each incidence of it's use with the new number (there typically are multiple for each). Use PREVIEW to check result before saving.

For image used for Header and Gallery....

Using eBay Revise listing, remove the current image and replace with link to new image in your Auctiva image library.

Note, replacement of the Gallery/Header will eventually sync back to your Auctiva Store and Scrolling Gallery....but it takes time. If it doesn't happen after 12 hours, open a Support Case and request a sync.

Danno

Sorry Danno, my knowledge is such that I didn't realise there were so many interpretation of my question.

I think it is simpler than any of those!

Its just that I have improved or changed some of the images that I am using for logos and because I need to maintain the correct URL I need to replace the old image with the new. The replace image system seems to only allow that replacement to happen by uploading the new image to replace the old, whereas on more that one occasion the new image has already been uploaded. In order to preserve the URL I still need to replace the old one with it though.

Is this making sense??

Regards.
GTL.

Hi,

Understood....

The only method to preserve the URL (and the image number at Auctiva) is to "Replace" the image in the image library. Replace is done using that capability on the Manage Images page, which is done using Upload of the replacement.

Any time you upload a new image, you get a new image number and new URL.

So, you're stuck either changing URL or using Replace.

Danno

Ok, if that's how it is then that's how it will be!!

All the best.
GTL.