Hi JoAnn did you pick out a template fro your listing? the thumbnail option is only available if you use a template.When you select your template under "customize layout" on the template page select the grouping dropdown that is set at vertical by default and click on thumbnails Steve
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I'm not quite sure what you're referring to, however, if you are speaking of your "My eBay" page or the "About Me" page of your eBay store, I recommend contacting eBay's customer support department for further assistance.
On the other hand, if you are referring to your Auctiva store, or another page within your Auctiva account, please file a support request using the appropriate link on our help page, http://www.auctiva.com/free-auction-software-help/help.aspx, and we'll be happy to assist you!