A buyer has won my auction and will be sending a money order this week. He is including the $1.30 for insurance. I really don't know what I am supposed to do when I ship it to him. By doing the check out from My Ebay page will the insurance automatically be put on this item? Will the fee automatically go to auctiva? When I print my shipping label am I supposed to mark or not mark insurance? Will the buyer know that the item is insured? Is there a phone number I can call Auctiva (I am much better at spoken instructions). As you can tell, this is my first item sold with the insurance so any information I need to know is welcome. Thanks, Michael

Hi Michael,

Are you referring to item #8808257283? I checked your account and an Auctiva Shipping Insurance policy has been genrated for this item.

As you received $1.30 for this policy, you now have an outstanding balance of $1.05 with Auctiva, leaving you with an additional 25 cents of revenue.

All you have to do is mail the package out as it is already insured.

Here are some brief instructions on how Auctiva's revenue sharing shipping insurance program works:

If you use Auctiva Checkout and have Auctiva Shipping Insurance enabled, which are default settings for your account, your customers will have the option of buying insurance for the prices indicated at Auctiva -> My Account -> Auctiva Shipping Insurance Settings -> Rates and Details, which are virtually the same rates as USPS, and also cover international shipments to most countries. Of each $1.30 you receive, we would bill you $1.05 and the insurance would be purchased by Auctiva on your behalf. This revenue sharing insurance plan leaves you with a profit of at least 25 cents every time a customer purchases insurance through one of your auctions, while the rate charged to the customer is no more than USPS would charge. Auctiva Shipping Insurance policies are honored by U-Pic and complete claim forms and filing instructions can be found at http://www.U-Pic.com .

Your Auctiva Shipping Insurance balance will be dispalyed at Auctiva -> My Account(tab) -> Auctiva Shipping Insurance Settings, and you can add funds to your account from that page as well. It is best to deposit some money in your shipping insurance account ahead of time so when insurance is purchased by one of your customers, the insurance charge will be deducted from your balance. We allow your outstanding insurance balance to go to - $5, at which point it becomes disabled, and it can be reenabled by depositing funds into your account.

If you're not using Auctiva checkout and would still like to use Auctiva Shipping Insurance, policies can be purchased after the sale by clicking the "Purchase Insurance" link next to the item on your Sales(tab) -> Transactions page.

If you would like further clarification, I recommend filing a support case using the appropriate link on our help page:

http://www.auctiva.com/free_auction_software_help/help.aspx

Sorry, we do not have phone support available.

-Mike