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Specialist
Picture of Westvatexan
Posted
Hi, I just wanted to let you know what happened to me on my auctions last weekend and hopefully help someone avoid the same problem.

About middle way through my auctions, I decided I didnt want to use Auctiva's checkout because of not being able to combine shipping. Anyway, I turned it off. When you turn it off in the middle of an auction, active listings will still go through auctivas checkout.

So when my auctions ended they went through checkout and for some reason it added my $1.00 handling fee twice to every item.
Man o Man...it took me two days of refunding one dollar to all that purchased through ebay, and on one of the auctions, it did not even add the shipping and on another one the guy wouldnt pay till I made it right. Well it showed correctly to me but when he would go through checkout it was still a dollar more so I had to decrease the shipping a dollar so it would come out right when he went through checkout..lol. I just wanted to let you know what you might be able to expect if you turn off auctiva's checkout middle way through active auctions. Thanks


My "Quote" If you make mountains out of mole hills, you'll just have farther to fall when you realize how silly you were.
My Store: www.wittlebills.com
My VStore: www.cheapstreetonline.vstore.ca
My Ebay Items: http://www.auctiva.com/stores/viewstore.aspx?id=299312
My Blog: www.thevintageview.blogspot.com/
My eCrater Store: www.wittlebills.ecrater.com/
My Wagglepop: www.wagglepop.com/bin/UserPages/Wittlebills



 
Posts: 384 | Location: Texas | Registered: April 20, 2006Reply With QuoteEdit or Delete MessageReport This Post
Auctiva Support
Specialist
Picture of Auctiva Joe M.
Posted Hide Post
Hi,

Sorry you had encounter this bug. We've recenlty updated the site to fix this.

Joe
 
Posts: 415 | Registered: May 11, 2004Reply With QuoteEdit or Delete MessageReport This Post
Specialist
Picture of Westvatexan
Posted Hide Post
No problem Joe, Just wanted to let people know not to turn it off till their auctions were over.

I love this site, I would like to say to everyone responsible for bringing this site to life. You are my auction gods,(bowing) I am not worthy!!!! I am not worthy!!!!


My "Quote" If you make mountains out of mole hills, you'll just have farther to fall when you realize how silly you were.
My Store: www.wittlebills.com
My VStore: www.cheapstreetonline.vstore.ca
My Ebay Items: http://www.auctiva.com/stores/viewstore.aspx?id=299312
My Blog: www.thevintageview.blogspot.com/
My eCrater Store: www.wittlebills.ecrater.com/
My Wagglepop: www.wagglepop.com/bin/UserPages/Wittlebills



 
Posts: 384 | Location: Texas | Registered: April 20, 2006Reply With QuoteEdit or Delete MessageReport This Post
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