I've been having trouble with multiple purchases lately. Sometimes I can combine and sometimes it just won't let me. I've been using the shipping calculator for everything lately just to make it easier. I assumed it would be a problem if someone bought one item with standard shipping and another with calculator. Right? I send invoices through "Selling Manager". I haven't figured out how to send through Auctiva yet and if I did, would I get a copy in my email?

Hi nana,

Since you are having trouble combining purchases made by the same buyer on the same invoice, I suspect the items you are trying to combine don't all use the same checkout system. Since these items cannot be combined on a single invoice, the only way to invoice your buyer for them all at once would be to arrange payment separate of checkout, perhaps via a Paypal money request.

Ebay does not allow items that use different checkout systems to be combined so, if a buyer purchases an Auctiva checkout item in conjunction with an eBay Checkout item, unfortunately, they will not be able to be combined onto a single invoice. However, if the items you wish to combine use the same checkout system, whether it is eBay’s or Auctiva’s, they will be able to be combined successfully.

Any listings you have posted directly through eBay, as well as any listings posted through your Auctiva account when Auctiva Checkout was disabled will use eBay Checkout, while any listings that were posted through Auctiva while Auctiva Checkout was enabled will use Auctiva Checkout. Items relisted through Auctiva while the Auctiva Checkout setting is enabled will also use Auctiva Checkout. On the other hand, items relisted through eBay will use eBay Checkout.

Auctiva does not offer any invoicing functionality but you can still send invoices as usual through your My eBay page regardless of whether you are using eBay Checkout or Auctiva Checkout.

If you have any additional questions or concerns regarding your Auctiva account, please contact our customer support team using the web form on the following page: http://www.auctiva.com/help/requesthelp.aspx

-Mike

quote:

On the other hand, items relisted through eBay will use eBay Checkout.

Does that mean items listed as good till cancelled after the 1st 30 days would go to ebay checkout rather than Auctiva checkout? The only time I relist with ebay is when I want to move from store to fixed or vice versa. I thought there would be an advantage when there are watchers, but that may not be the case anyway.