Does this mean something went wrong on my end (basically with some setting in Auctiva or PayPal), or on the buyer's end? Or am I supposed to be seeing this message?

Hi floridianbelle,

The presence of "Checkout Incomplete" status by a sale on your Auctiva "Transactions" page indicated that the buyer initiated the checkout process and then decided not to complete it at that time. A buyer could do this for any number of reasons...perhaps the buyer decided he/she would rather checkout later, or maybe he/she experienced a technical problem during the checkout process and had to abort.

If you have any additional questions or concerns, please file a support request using the appropriate link on our help page: http://www.auctiva.com/free-auction-software-help/help.aspx

-Mike