My buyers are paying as soon as the auction ends, and I want them to wait for me to invoice them, so I can send them an accurate invoice. Any way to do this?
Imagine selling a green shirt in one auction, a blue shirt in another, and a red in a 3rd. Each weighs a pound. Now, you pack them all together, since 1 buyer bought all 3. The box adds 2 pounds...but the eBay checkout is billing the buyer 3 pounds for shipping. See why I need to be in control of sending my own invoice, at auction end?
I mean, am I missing something here? My scenario seems so common, that I can't believe eBay doesn't give us a field to fill in, for "packaging weight".
Originally posted by Qster: Imagine selling a green shirt in one auction, a blue shirt in another, and a red in a 3rd. Each weighs a pound. Now, you pack them all together, since 1 buyer bought all 3. The box adds 2 pounds...but the eBay checkout is billing the buyer 3 pounds for shipping. See why I need to be in control of sending my own invoice, at auction end?
I mean, am I missing something here? My scenario seems so common, that I can't believe eBay doesn't give us a field to fill in, for "packaging weight".
I'm not sure what you mean by "the box adds 2 pounds." Do you mean the shipping carton weighs 2 pounds with all 3 shirts? Is the buyer paying for each shirt in 3 separate transactions or from a combined invoice? If they have overpaid shipping and you offer combined shipping, just issue a refund to their PayPal account with a note..."this refund reflects your combined shipping savings." I also state in my listings that buyers who are bidding on more than one item should ignore the ebay invoice, notify me they are still bidding and then request a combined invoice when they are ready. Hope this helps! PS...I agree with you that this is an area that needs improvement. Jeanie B
Yes I see what you mean now. Sometimes folks don't realize they've bid on a couple of items from the SAME seller. I have some text in every listing to wait for an invoice but they don't always do it. For a long time I had my selling preferences (in EBAY) set to automatically give a discount but so often it doesn't work at all, or gives the wrong amount, I stopped using it.
Do as Jeanie says...just go to the Paypal transaction and at the bottom you can click Refund and fill in any amount you want.
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Are your customers receiving invoices with your BUY IT NOW? If so, the way to stop that is to
Shown as ITEM BY ITEM and BULK
ITEM BY ITEM > Revise > scroll down to the payment area "Decide how you'd like to be paid" and click on > Add or remove options > Remove the check mark from "Require immediate payment through PayPal when a buyer uses Buy It Now"
BULK: > Click on the box that is on the left above all your listings - this will place a check mark in all your listings > right side of top choose word EDIT > at bottom choose BULK EDIT > Continue > scroll down to the payment area "Decide how you'd like to be paid" and click on > Add or remove options > Remove the check mark from "Require immediate payment through PayPal when a buyer uses Buy It Now"
This will stop the person from adding on.
We have the same problem in that we offer fabrics. If a person purchases 1 yard we can ship for 2.02 FIrst Class Mail, 2 yards is 3.75 3-8 Yards ships Priority Mail $4.75 and more than that is 9.20 Priority Box. Auctiva has a great shipping set up where you can function in all these features. E-bay however, only does the math on the first shipping option or top line shipping option.
Sending a note to a customer who has never done business with you before that has had no communication and letting them know that once you have packaged your item and purchased the postage via PayPal you will then be able to refund them the difference. When we refund, we already know that PayPal is going to take their % of your outgoing money, so we try to tack on 2% and let the customer know we are doing that. The customer then gives us a 5star on communication.
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