One of my buyers ordered insurance through Auctiva. How do I pay Auctiva from the money that he sent me via paypal?

- Click the "My Account" tab
- Click the "Auctiva Shipping Insurance" link
- Click the "Click here to add funds to your account" link

Keep in mind that Auctiva will "float" your balance until it gets up to $20, so you don't have to necessarily pay right away.

biscuits, thank you for your reply to OP. I was about to ask this question. However what do you mean by ~~~~Keep in mind that Auctiva will "float" your balance until it gets up to $20, so you don't have to necessarily pay right away.~~~
So I need to pay Auctiva for the insurance and I don't have to purchase insurance from USPS when I print out the label, correct? How much do I pay Auctiva for the insurance. The item was sold for $66. TIA

Sort of like credit card companies give you a 30 day grace period to pay your balance (it's not due immediately upon using the credit card).

You are correct that you do not need to buy the insurance through USPS when you get it from Auctiva. When you purchase shipping insurance through Auctiva, they are fronting the money to purchase the insurance policy for you (through a third party insurance company called U-PIC). As you purchase insurance for your customers, you build up a balance that you must reimburse Auctiva for - but they don't really bug you to pay it until you've built up a balance of $20+. However, you can add funds to your account at any time you wish (using the same procedure I posted earlier).

For example, say a customer purchases a $30 widget from your eBay store, and you are charging $5 for shipping. The customer also wants insurance on the item, and pays you an additional $1.65 for it. So the total the customer pays you is $36.65 ($30 + $5 + $1.65). You print out your shipping label through PayPal (or whatever method you prefer) - but you do not purchase USPS insurance. If you are using Auctiva Checkout, the insurance is automatically purchased for you. If you have Auctiva Checkout disabled (many Auctiva users don't use their Checkout - including me) you need to go into your "Sales" tab to manually purchase the insurance for the shipment. Keep in mind that, although Auctiva insures the item for you, they have not yet been paid for the insurance that they have provided to you - the customer has paid you $1.65 for the insurance, but you have not yet paid Auctiva for it. Auctiva keeps a running balance of your insurance purchases, for which you will eventually have to pay.

I know it sounds a bit complicated at first, but you'll get the hang of it. Insurance is the only thing that Auctiva charges for, and it is in fact one of the reasons they are able to keep the rest of the service free.

You can see Auctiva's insurance rates here:

http://www.auctiva.com/help/pages/My%20Account/Checkout...ettings/Overview.htm

Hi Everyone! I am new to Auctiva and I still trying to figure it all out.
I have a question about the insurance. If I understand it correctly, you pay Auctiva for the insurance and it's all handled through them and you don't need to put any insurance form or anything on the package. If there is a problem then you get the claim number through Auctiva.
Am I understanding it correctly? Sure would be nice not to have to fill out those little paper forms.

Make sure you don't offer auctiva insuance if you plan on another company, because you will pay for both. I'm sorry but in my aution the shipping charge included shipping insurance. But the buyer used auctiva insurance also , so i paid for both, when i shipped it i paid for Insurance from the shipping company, and I paid for insurance for auctiva, ( because in the auctiva aution I chose the insurance is included it the shipping cost. BIG MISTAKE ) After I shippied it with insurance the buyer opped??? for the Auctiva insurance, so i paid twice for insurance???