Ok, I know I'm not an idiot but I can't seem to find the answers to my questions.

If I enable the Auctiva check out, are invoices being sent directly to my customers automatically? If so, how can I see/edit them? If not, do I have to manually send invoices from Auctiva like I normally do from eBay? If so where do I do that?

This is just the tip of the iceburg and I can't seem to find many details in the help center.

I understand where I go to purchase insurance, but how exactly does it work? Once I click on the puchase insurance button, will I then have the ability to purchase and print a shipping label like I can from eBay/PayPal/USPS?

Thanks for any help anyone can offer.

Hi Nicolle,

No invoices are sent rhough Auctiva. Auctiva checkout is integrated with eBay so buyers reach the Auctiva checkout by clicking on the "Pay Now" button on the eBay winning bidder email. If you would like to send an invoice, you can do so through your My eBay page.

Auctiva does not have a shipping label printing service so, after purchasing insurance through Auctiva, you are welcome to print your shipping labels through another service. If you have purchased an Auctiva shipping insurance policy for the item, you do not need to purchase a secong insurance policy when printing your shipping label.

-Mike