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Newbie
Posted
Well I have two buyers both have their status as Payment Pending through PayPal. Well I show no payment pending on my account. Well then on top of that the checkout here says Checkout Entered. Well what happended did they not complete checkout and thats why I am getting this message, and maybe eBay was falsely notified. Or is there a problem here? I just find it funny both have the same problem
 
Posts: 1 | Location: FL | Registered: May 31, 2006Reply With QuoteEdit or Delete MessageReport This Post
Auctiva Support
Elite
Posted Hide Post
Hi Shea,

"Checkout Entered" status is displayed when a customer begins checkout but does not complete it.

Since your Paypal account does not show any payments, I recommend contacting them to verify that they have paid and, if so, to what address. If it turns out they have paid to your correct address, you should contact Paypal to see why the payments aren't showing up.

-Mike
 
Posts: 4361 | Registered: October 28, 2005Reply With QuoteEdit or Delete MessageReport This Post
Premier Poster
Picture of wayoutwest
Posted Hide Post
the one i had like that, the person apparently had no intention of paying. they never did pay, wouldnt answer emails, etc. the only conclusion i could come up with is that the person was an auctiva user (which was the case from looking at their listings) and was just wanting to see what the checkout system looked like. nevermind the fact that they committed to a contract when selecting to buy the item.
 
Posts: 793 | Registered: March 22, 2006Reply With QuoteEdit or Delete MessageReport This Post
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