Hi, Auctiva says the customer paid for insurance but the total paid on checkout does not include the insurance payment. This is how it shows in insurance paid area
5/10/2006 12:54 PM $-1.05 UPic Insurance Payment
for eBay item - 7618335203 N/A

What do I do? Do I need to cancel the payment and have them repay? Why did it say the insurance was paid when it was not collected? Norman