Does Auctiva automatically send them an invoice or do I need to manually send my winning bidders an invoice through my ebay summary's 'send invoice' button?

Hi ILoveLucy,

If you have the automated "Winning Bidder" email feature enabled in your Auctiva account, Auctiva will automatically send notices to your buyers at the conclusion of your auctions. You can either use the default email template in your Auctiva account or create your own by using the options that are available by clicking the "Manage Email Templates" link under the "Sales" tab within your Auctiva account.

Your buyers will also receive "Winning Bidder" notifications from eBay at the conclusion of your auctions unless you disable that setting within your eBay preferences. I suspect most buyers will remember to pay for their items after receiving the "Winning Bidder" notices, so you probably would only need to send invoices through your My eBay page if your would like to make changes to the invoice or feel the particular buyer needs another reminder.

-Mike

Mike,
Is there any way to have a CC feature added to the Winning Bidder notification? I would find this particularly helpful as a safeguard to make sure all buyers have received an invoice. I have opted to only use Auctiva's checkout to prevent multiple invoice headaches for buyers, but I would feel better knowing that the email went. Call me silly, but I've run into a few glitches with other things and I'd like to be sure.

I would also like to know if there is a CC feature for Winning Bidder notification to make sure all received one. Also, I want to turn off the "Winning Bidder" email feature with eBay so as not to have duplicate sent from eBay and Auctiva. I went to the preferences section and wasn't sure what I was to select. It's late and I'm still new at all of this.

Thanks!