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Newbie
Picture of Rock2491
Posted
I am trying Auctiva's checkout on 28 listings, this is the first.
According to the details of Auctiva checkout Email:
Subtotal:$1.75
Sales Tax:$0.00
Shipping:$3.24
Handling:$1.00
Shipping Insurance:$0.00
Adjustments:$0.00
Total:$5.99

Amount Paid:$5.99
Balance Due:$0.00

The above is correct except for the $1.00 added for "Handling" - the "Shipping" of $3.24 includes the postage to Canada plus the $1.00.
The "Handling is included 2 times - how is the $1.00 "Handling" being duplicated?
 
Posts: 7 | Location: Colorado | Registered: January 18, 2006Reply With QuoteEdit or Delete MessageReport This Post
Apprentice
Picture of TiredOfTheFees
Posted Hide Post
Have you listed the same item or another item directly on Ebay and the handling charges were added seperately? If so, when you put $3.24 in as s&h charges on Auctiva, Ebay has $1 set to default charge your customers for handling. Ebay seperates shipping and handling. Auctiva does not. You should try putting in $2.24 for shipping when creating the listing, and Ebay will charge the extra $1 after the listing posts.
Keep an eye on that though. If/When Auctiva changes that, you'll have a mess again. Good luck!!
Simple-Cinema.com
 
Posts: 40 | Location: MS | Registered: November 15, 2007Reply With QuoteEdit or Delete MessageReport This Post
Newbie
Picture of Rock2491
Posted Hide Post
Investigations by Auctiva came up with the buyers added the extra $1.00. Many of my auctions closed and using Auctiva checkout with multiple items seemed to work like a charm. (I need to turn off the show handling seperate item.)
Thank you auctiva.
 
Posts: 7 | Location: Colorado | Registered: January 18, 2006Reply With QuoteEdit or Delete MessageReport This Post
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