I am trying Auctiva's checkout on 28 listings, this is the first. According to the details of Auctiva checkout Email: Subtotal:$1.75 Sales Tax:$0.00 Shipping:$3.24 Handling:$1.00 Shipping Insurance:$0.00 Adjustments:$0.00 Total:$5.99
Amount Paid:$5.99 Balance Due:$0.00
The above is correct except for the $1.00 added for "Handling" - the "Shipping" of $3.24 includes the postage to Canada plus the $1.00. The "Handling is included 2 times - how is the $1.00 "Handling" being duplicated?
Posts: 7 | Location: Colorado | Registered: January 18, 2006
Have you listed the same item or another item directly on Ebay and the handling charges were added seperately? If so, when you put $3.24 in as s&h charges on Auctiva, Ebay has $1 set to default charge your customers for handling. Ebay seperates shipping and handling. Auctiva does not. You should try putting in $2.24 for shipping when creating the listing, and Ebay will charge the extra $1 after the listing posts. Keep an eye on that though. If/When Auctiva changes that, you'll have a mess again. Good luck!! Simple-Cinema.com
Posts: 40 | Location: MS | Registered: November 15, 2007
Investigations by Auctiva came up with the buyers added the extra $1.00. Many of my auctions closed and using Auctiva checkout with multiple items seemed to work like a charm. (I need to turn off the show handling seperate item.) Thank you auctiva.
Posts: 7 | Location: Colorado | Registered: January 18, 2006