Auctiva checkout is malfuntioning big time.

Numerous cutomers have tried to pay w/ CC
My transaction is getting marked paid in auctiva and my ebay, BUT NO INFO MADE IT TO The GATEWAY.

No payment was recieved AND no auctiva notification was sent. basically I have no record, but it just says paid and I never got any money. This has happened three times today.

I am also experiiencing impossibilty to get paid from international buyers.They are not allowed to complete thier checkout. The system will not accept thier sate field. I has a whole mess of transactions i cant get paid for.

recently they installed new checkout, but didnt tell anyone until afterwards then after three days of down time on checkout, said "OH yeah BTw we just installed a new checkout. So well be able to do combined invoices." NOT NOT NOT

Now the new systrem does not transmit item nmber or description, it marks checks sent as paid, wont let my international buyer complte, and now my domestic cutomers CC transactions are not going through!@!!
Please help and fix this total mess.


I have sub,mitted three help tickets today.

solid

YEAH Credit card Transactions. It was allready doing that w/ Checks sent, but now it says paid when the cusytomer tries to pay , but the transaction does not go through even w/ Credit Cards. But its getting marked paid. mess mess mess

solid

Hi,

This problem has been identified and fixed as 6:00PM PST tonight. Thank you for filing the cases and providing all the info that you did, these things help speed up the process.

Regards,

Joe

Yeah well at 6:34 PST it happened again

I have a customer who went through checkout entered all his CC and shipping info, recieved a recipt, and thinks they are paid.

BUT the info was not transmitted to the gateway, I did NOT recieve payment, nor did i get a auctiva notification.

The transaction was marked as paid in my ebay and in auctiva, but is not paid.

try telling a customer he has not really paid and try collecting from a customer who has a receipt.
This is very frustrating. I dont know why I stay here some times I wonder??

solid

This happened to me several times today alone.

Do you understand that when a customer has recept from auctiva that says checkout complete and it says paid. That i cannot get them to believe that they are not really paid.

I am attempting to get each one of them to call thier CC issuing bank to verify that they are not paid. In the meantime they are frustrated becaus e I have not shipped thier item , but since i have not recieved payment , i cannot ship nor can I get paid B/C the customer thinks they ARE PAID !!!

Why dont other people here post about these issues? I am I really the only one experiencing these horendous problems ??

Doesnt anyone else rely on auctiva checkout, a gateway , and a merchant account to get paid?

320002674624 this item number is the reference.

I have had numerous international buyers who cannot checkout, because the state field wont accept thier info.

This is just the latest one. where the customer CANNOT PAY ME!!

I do have my gate way settings set to accept payment from cardholders whos banks do not support AVS

I have been recieving international payments just fine until you installed the new checkout.

After you installed this checkout all hell has broke loose. my domestic payments are not getting through consistantly.

My international business has been shut down, I cannot call a guy in france to collect his info to get paid.

I have had several others from australia as well as others, I cannot get paid. from international buyers AT ALL

HEY AUCTIVA
just want you guys to know the severity of these checkout problems for me.

see checkout thread. Auctiva checkout malfunctioning

I want you to understand the magnitude and urgency.

I have 14 transactions I cannot get paid for. many are international buyers, whom i cannot call to collect thier info.

The total value of these sales is well over two thousand dollars. and the amount of sales i cannot get paid for is growing every day. I owe ebays fees, but I have collected no money on the sales. I have listed the items and cannot get back my insertion fees. i have much time invested in creating the listings

The time I am spending every day to try to get paid is many many hours a day. emails, phone calls, entering info directly to the to the gate way to bypass your horible checkout system I sell 200 items month so you can imagine. I have been getting paid through checkout on only a portion, beacuse it doesnt work alot of the time.

Since you have deleted the item # and description from info transmitting to the gateway, I cannot tell what I was paid for, when a transaction receipt comes from the gateway.
Thier is no user id, no item #, no item description.

I cannot use auctiva checkout notifications becaus those do not include the billing address info, which I am required to ship to to protect against chargebacks.

So now I am conatntly searching through numerous notifications from several sources to collect all the info neccessary to ship an item.

All this because you are trying to get it so we can have combined checkout.

Well combined checkout is no good if you cant get paid , and if you do you cant ship without scowering through your emails to find all the info you need. I dont even want to think of what a mess this will be with a combined order.

We need to go back to the old system and forget about combined checkout.

item 330012332885 was marked paid when actually the CC transaction was declined due to AVS mismatch on address and zip.

mess mess mess

solid

Hi solidasarock -

I just wanted to let you know that we hear you; your customer support tickets and all of your community posts.

We understand that this is frustrating for you and fully appreciate that fact. Your concerns are not being ignored. We posted a fix last night, but obviously that would apply to future checkouts and can do nothing to rectify any past problems.

At this point, the information you provide us in customer support tickets is more valuable than multiple posts on these boards. The forums are more of a constructive place where Auctiva users can utilize the knowledge of others. Multiple posts about a problem only our customer support can solve only makes it harder for users to communicate with each other.

Thanks -

Cara

Well your fix didnt fix it.

as you can see Im still having numerous probs,

by bringing these problems out into the light where everyone can see the full extent of these issues, my hope is that you will get these things taken care of.

I am speaking truth about these issues and these boards are not only to share tips and tricks, but for a voice to be heard and let others know whats going on around here.


solid
solid

quote:

Originally posted by solidasarock7:
Well your fix didnt fix it.

quote:

Originally posted by Auctiva
Cara:
We posted a fix last night, but obviously that would apply to future checkouts and can do nothing to rectify any past problems.

Personally, I'm really curious to know if anybody else is having the same problem. I'm not (don't use a merchant account) but I'm just curious since more people aren't posting about such an issue (seems the boards are where most people seem to go first).

Honestly, just my own curiosity. I have no doubt that Auctiva is working to fix any existing problems.

If you read all the postings from today, you'll see that the Auctiva people are aware that there is a problem with their site! Instead of just posting in one section, try browsing all the forums and that way we won't have all of these repeat postings.

Thanks.

This is the checkout board.

You got something to say about checkout??

If you were loosing thousands of dollars Im sure you would be letting somebody know about it. OK

solid