I'm new to using Auctiva. I have several customers that haven't completed checkout. Is there an email template to send them reminding them that they need to visit checkout? Also, is there an email template to notify the customer that I have shipped their package? Do customers receive an email letting them know that I have received payment? Thanks.
Sure! Auctiva actually has a default "Payment Reminder" email you can send to your customers or, if you would prefer, you can create a customized "Payment" reminder email for that purpose. You are welcome to preview the default Auctiva "Payment Reminder" email by clicking the "Manage Email Templates" link under the "Sales" tab within your account, and clicking the "Preview" button next to "Default Payment Reminder".
If you would like to create a customized "Payment Reminder" email, please click the "Create Template" option under the "Listings" tab within your Auctiva account. When creating a custom email template, you can indicate where you would like certain information specific to the transaction to be placed by using the option in the "Custom Template Tags" menu. Once you have created your custom "Payment Reminder" email, be sure to give it a relevant name and click the "Save" button.
In order to send a "Payment Reminder" email to one or more of your customers, please click the "Transctions" link under the "Sales" tab within your account, check the boxes next to transactions for which you would like to send "Payment Reminders" to your buyers, select "Payment Reminder" from the pull-down menu next to the blue "Send Mail" button, and then click that "Send Mail" button. Then, on the ensuing page, select the name of the template you would like to send, and click the "Send Now" button.
