I have had 5 buyers since friday try to checkout only to get a message saying "Please correct the following to continue:

Invoice is required. " It doesn't matter if I have sent an invoice or not, it doesn't matter if I send another invoice, it still will not work. I have changed nothing on either my Auctiva or Ebay accounts and everything was working fine till this past weekend. Is any one else having this problem and more important, does anyone know how to fix it? I have already opened a support ticket but haven't gotten any reply so far.

Are your buyers using Authorize.net for these transactions? This sounds like it may be a configuration issue with your Authorize.net account.

Joe

I'll have our IS dept check that out. Thanks Joe.

Hi ufi_guy,

To resolve this issue, please "unrequire" the invoice field in your Authorize.net payemnt form settings. I hope this helps=)

-Mike

There have been no changes made to our Authorize.net account. Any other suggestions Joe?

OK -- not requiring both the invoice and description fields in Authorize.net fixed the problem.

However, we would like to leave those settings on "required". (Due to the fact that our Authorize.net account is used not only for Auctiva)

Can you put it back the old way? Maybe default in some values for those fields?

Thanks

The change was needed to support combined invoicing, we're exploring ways that we can improve our integration with Authorize.net in the checkout process, but for now it will not pass those fields until we can come up with a good solution and impelement it.

Regards,

Joe