Hi, I think I purchased insurance twice for customers. I bought the USPS insurance when they paid for Auctive insurance. Is that correct? Meaning, if they pay for insurance through Auctiva and it's added to the total, I don't need to do anything with USPS, it's already covered? Thanks
Auctiva insurance has nothing to do with USPS. If you use Auctiva Checkout, and a customer buys insurance, Auctiva will automatically purchase a policy for the shipment. The insurer is U-PIC, not USPS.
If you don't use Auctiva Checkout, you will have to buy the insurance manually. You are free to purchase a USPS policy, if you wish, but it's highly recommended that you use Auctiva's. You can check on whether or not the package is insured through Auctiva by clicking the "Sales" tab, then clicking "Transactions". Look on the far right edge for each transaction. It will either say "Add Insurance" or "View Insurance". If it says "View Insurance", there is already a policy purchased for the shipment.
In addition to what biscuit mentioned above, if you accidentally purchase insurance twice for any of your transactions and, therefore, do not need the Auctiva Shipping Insurance policies, please file a support request using the appropriate link on our hel page:
If you intend to file a loss claim claim regarding a domestic shipment sent via USPS, you must wait at least 30 days from the date the package was shipped to intiate the claim. For international USPS shipments, the required waiting period is 45 days and for most other carriers, the waiting period is 21 days.
On the other hand, damage claims can be initiated immediately after the damaged item has been received by your customer.
