I been hunting for something that tells me the HOURS of Support here at Auctiva. Is it a business hours support only site? 24/7 support? Support just when someone happens to be around? (which I don't think it is)

BUT I can't find anything to say when I might possible get an answer.
Do I hang around waiting? OR is everyone sleeping so I might as well forget getting an answer in my awake working time?

Just wish I knew.

Since I don't have any Auctiva people on my yahoo IM list I can't tell if you are all sleeping or not, lol. And I having been around enough to know if anyone there is a night person or if you are all daytimers!

Night people need to know, lol!

It's 24/7 but we have less people at night because there is a lower volume of questions. Also when there are less support people the odds that they know the answer to every question coming in is lower and it may not be answered until the morning when there are more people working.

quote:

Originally posted by Auctiva Jeff:
It's 24/7 but we have less people at night because there is a lower volume of questions. Also when there are less support people the odds that they know the answer to every question coming in is lower and it may not be answered until the morning when there are more people working.

Thanks! At least I know there is someone there alive and awake!

I've seen these guys working all night

But then again I'm 3 hours away so while its 2am and I'm sleeping, its only 11pm for them!