I would like to suggest adding ProPack as a marketing option. I understand that I can only use ProPack if I list directly on eBay and not Auctiva. I also use a custom template from Auctiva so listing directly on eBay will not work. And I need the supersize images. Thanks! Keep up the good work!

Cascade Coin & Collectibles

Hi DLOHO,

When creating your listings in Auctiva, as long as you specify all of the marketing tools that are involved in eBay's "Pro Pack", you will be assessed the discounted fee for that package.

Our "Estimate eBay Fees" button will not reflect this, however, you will still be charged correctly by eBay.

-Mike

Hi Mike,
I asked Support last night about this and Terry Q responded that if I did check all of the required items for ProPack then I would be charged the full rate and not the discounted rate. Terry said I would have to list thru eBay and not Auctiva to take advantage of the discount. Ticket # 256591. Could you double check which is correct before I list my items.
Thanks
Doug

Cascade Coin & Collectibles

Hi Doug,

My assertion is correct. I believe I responded to your case earlier today to ammend Terry's incorrect response.

Sorry about the confusion.

-Mike

Hi Mike,
I never received your correction to Terry until this post. Thanks for the update.

Any idea on when the server application error issue will be resolved? I can't get into anything except Community.
Thanks.
Doug

Cascade Coin & Collectibles

Hi Doug,

Judging by the support requests we've received, I'm under the impression that it has been involved. Please try clearing your cache via the following process and then try accessing the Auctiva website once again:

For Internet Explorer, click on Tools -> Internet Options, on the “General Tab” click the "Delete Files" and check the box that says “Delete all offline content” Then click “Delete Cookies.”

For FireFox, click on Tools -> Clear Private Data -> Check Cache and Cookies -> Clear Private Data Now.

Remember to close all browser windows but one while clearing your cache.

If, after doing this, you still receive error messages when trying to access the Auctiva site, please post again to this thread.

-Mike

Hi Mike,

You're assertion on Pro Pack was correct. eBay did discount the package. Thanks.

Doug

Cascade Coin & Collectibles