Maybe all the angry emails are freaking out the servers Anyway, this 6-year 'loyal' user of what was 'formerly' a fine service, is giving these 'rookies' 48 HOURS to get things back to normal. Server redundancy is a given in this business so excuses and delays will continue to fall upon suspicious ears. Cheers all; life- and sales- will go on. Just not with Auctiva, perhaps...
You folks should cool your jets before you end up losing big bucks to hidden fees and/or fewer options if you use any other service. Follow this link to view all auction management software’s available on the market and see for yourself; how you will PAY, PAY, PAY FOR EXTRAS AND MORE EXTRAS: www.auctionbytes.com/cab/pages/ams in the pass 4 days I have sampled 5 different services and NONE stack up to AUCTIVA, I must say we are getting our money's worth, no other service offers multi user-ID that is hassle free and they all have many extras that are included in AUCTIVA at no extra charge come on folks we are all hurting now but, better now then later with extra fees and not to mention the dreaded learning process to learn a new software product that we won’t be happy with, so I decided I rather stick around till they fix this problem. I now realize after all these years of complaining about this and that, AUCTIVA by far is the BEST….. I’AM NOT LEAVING EVER!!!! WE’LL GET OVER THIS.
OK, life is about choices...Another 24 hrs. and still no pictures. Sitting idle listening to Brenda Lee sing 'So Sorry' while Auctiva plays catch-up with equipment upgrades is SO not an option... 48 hours from now, if problem is not solved and pics are still 'gone' then I will be too. Sorry about that but a weekend w/o new listings is time and $$$ lost. I do thank you folks at Auctiva for the fine ride up to this point, & hope you are able to cut thru the screech and fury being sent in your direction. No one wanted this to happen (except ebay, perhaps)but it will be interesting to see what steps are taken by you to clean up the mess after the storm is over.. .. and to provide some measure of compensation for the loss of business (and trust). Regards, dave l. (copy of message to Auctiva Support; below is the form letter they sent to me):
We‘re very sorry for the imaging troubles. We‘re in the process of getting 2 new photo storage servers so that we not only have the latest technology but that we also have redundancy so that something like this never happens again.
We have been running a file system check all night that should complete shortly. Once that is done we‘re going to bring the picture hosting server back online. If the problem still isnt fixed we‘ll take it offline again and run full rebuild of the file system tree. We opted not to do that initially because it has a possiblity of losing all images. We have had to do it once before in the past 4+ years this server has been used for our image hosting and it completed successfully then but we‘re trying all options before we take that step.
Once again we‘re sorry for any inconvience this has caused and we‘re working on this as quickly as we can to resolve it.
Auctiva owes me nothing for the down time, just keep up the great service. remember forks like everything in life there is a break down point. live with it accept it and move on. Image service is up and running I give auctiva a super thumbs up LETS ALL START SELLING!!
Anyway, this 6-year 'loyal' user of what was 'formerly' a fine service, is giving these 'rookies' 48 HOURS to get things back to normal. Server redundancy is a given in this business so excuses and delays will continue to fall upon suspicious ears. Cheers all; life- and sales- will go on. Just not with Auctiva, perhaps...
