Just tried to sign up for the free Auctiva, and this is what I ge.

"This Email Address already exists in our system.
Please choose a different Email Address. If you have an account and have forgotten your password, go here."

It simply will not take my name, email and password.

Hi shartey,

The category upgrading issue is being worked on and will be resolved as soon as possible.

What is you username for Auctiva Classic? ...and for free Auctiva?

Also, what is the email address that it would not take when you tried to sign up for Freetiva?

-Mike

My user name is xxxxxx

My email address is xxxxxx

Thanks


-edited by Bill-
Hiding personal information. File a support request for help.

This message has been edited. Last edited by: Auctiva Bill B.,

Wow, Shartey, I'm sorry your having such a hard time with all this. However I have faith in the staff at Auctiva and hope they are able to get you all set up and ready to go.

Keep your chin up!

My chin is up...my pocket book is empty..

Geeze, I have been so loyal to Auctiva, when we were down for several days over a year ago I was in here defending them every day. I still love them.....
I just would like to use the free service too!!
nigela

I have moved this to the MR. Poster forum.

Also, the first thing to do when having technical issues is file a support request.
Help -> File a Support Request

Hi shartey,

Sorry about requesting that information...I didn't realize it would be edited out. If you file a support request using the appropriate link on our help page, we'll be more than happy to help you out.

-Mike

Mike I have tried and tried to file for help and I am getting no results, I did finally get some help by sending an email with my last bill. For some reason my request for help is not processing.

I have not tried today, will later tonight.
Thanks.
nigel

Just saying this one more time, so it can be understood, I have tried to file for help for weeks...about different issues and I am not getting through, or it is not processing. When I look at my case files, it says no cases file.

I filed a case last night, and for the first time in many weeks the case showed up in my email. I have also filed a second case, it so far has not shown.

nigel