Two days worth of batches and nothing is posting. Support case filed, just making note of this here too.

Thanks,

Josh
CavalierCards

same thing here!!! nothing is posting after it uploads. no error message, they are just sitting there for over an hour as of now.

Had same problem not to long ago- loss of income hurts!

Same here. I'll try posting a support case but I had problems before getting them to answer. At least it was working during the 10 cent listing day but not last night 5/11/06. Batch is just sitting there. If anyone hears anything from Auctiva, please post here. I hope they're trying to fix this but the system has become much less reliable over the past few months.
Roy

Support team - help us out here. I haven't been able to post anything in days. THIS HAS TO CHANGE.

Josh
CavalierCards

this is going on day 3 for me and 3 days since I filed a support request that they have not bothered to answer at all customer service has gone down to nothing this is totally unacceptable

Had the same problem last night, items not
posted.

Same here and same no reply to the support messages. Really unusual since the support Auctiva gives for what are free programs is normally better than what one gets with paid services.

It is clearly a problem with the scheduler since the listings go through it even when you tell it to post instantly and they do nothing more.

MANY years of dealing with these folks convinces me that someone from support will arrive with a fix before too much longer.

I have been down now for 3 days and 2 days last week and I am on classic auctiva and pay for this service. I too have been with auctiva for years long before there was ever a free site it has gone from great customer service to good, to bad, to worse and now is non-existant I have filed several support cases and that was 3 days ago and still no reply support cases I filed a month ago no reply I just finally closed them myself and if I am lucky enough to even get an answer every since they moved to the new severs they do not bother to even email me their response I just happen to check or add to my support case and then see they have responded. This for me is totally unacceptable for a service I pay for I think auctiva is great when running and completely understand that at times their will be problems and down time I can accept that, I can not accept their lack of caring and their customer service. There is no excuse somebody could at least acknowlege that they are aware of the problem and are working on it, at least respond to the support request and give updated messages, to go 3 days and hear nothing, tells me they do not care about me as a customer except on the first of every month when I get my bill and wanting me to pay it immediately. Their customer service would be the one and only reason I would ever leave auctiva

But WHEN will help arrive! No listings is money out of our pockets and since we PAY for Auctiva Service, don't you think we should get PRIORITY service?? I don't see any service at all!

In my opinion they give better support to the newer Auctiva programs. We've been through this same process countless times before, MP breaks and it is days before we can post again. Bottom line is that there are no better alternatives for bulk posting - I just wish the Auctiva support staff would communicate better. They don't respond to support cases like they use to (if at all recently).

Let us just pray that things will be back working this weekend.

Josh
CavalierCards

Rescheduled the auctions that were susposed to start last night and they were never added to ebay. Guess I'll have to use Turbo Lister to get my items listed. Even tried to send items tomy ebay store and no go.
See yas,

Hello everyone,

This issue should now be resolved, please let us know if you are still having problems scheduling items and I apologize for the down time!

-- Auctiva David

Everything is working once again.

Thank you!!

We do, indeed, thank you. All is back to normal (or as normal as eBay can ever be).

Thanks for letting us know. I have to take issue however with the lack of communication during the outages. I am not happy with the customer service of Auctiva these days. Response times are slow, problems are glossed over, and your customers are angry with having to pay for services that are spotty. You guys tout your new free services, but leave users that are paying for scheduling in the dark. If you are committed to serving your cusomters, than please listen to what I am saying. Communication is key - we would much rather know there is a problem and people are working on it than hearing nothing and then getting a response that things are fixed after days fo waiting.

Regards,

Josh
CavalierCards

Double ditto - Not knowing, and not responding is worse. What you've also not shared, and we need to know, is what is the core problem. Is it because you can't pay your bills, transition to new server, too much volume? What?

Depending upon the source has different implications.
Regards,
Roy

The last few day I have had people email me to send them pictures. Today the pictures are not showing up in my auctiva scroll window and the pictures are completely gone from auction page. And I have had trouble getting the auction to load, I have to load and reload the page information. Any idea how long this is going to go one? Thanks.

I've just scheduled a batch to post Sunday night at around 7 PM, eBay time. Last week I ended up having to post them via eBay's (obnoxious) form, one at a time, due to an error message about 'incorrect parameters' and XML files, (whatever that means.)

I filed a 'support case' and didn't hear from anyone for almost 4 days, but by then my auctions were running and I didn't care anymore.

It's really unconscionable that it takes THAT LONG to get a response to our problems, and if my listings don't post correctly tonight I've had it.

I agree with all the other members here! Communication! Customer service is all but non-existent, and the time between complaint/problem report and response is ridiculous.

I've recommended AUCTIVA to so many people in the past, but in the last few months I've been reluctant to do so. The last thing I need is to be blamed for sending a friend here and have them experience the kind of trouble we've been having for months, and months.

That's my 2 cents, for what it's worth. I hope someone is listening, reading, and taking this to heart.

Yes phillybelle,

I am having the same problem my listing will not post on auctiva
it has been almost 2 weeks since I posted anything with auctiva.

So what I did Was Downloaded Turbolister 2(TL2) & Copied my HTML Code
on to TL2 made some adjustments & posted all my listings.

I use the free version & duing the last 2 weeks I lost A lot of
Money. I they do not fix this soon I will Be out of here also.

and That's also my 2 cents, for what it's worth. Thanks

quote:

Originally posted by phillybelle:
I've just scheduled a batch to post Sunday night at around 7 PM, eBay time. Last week I ended up having to post them via eBay's (obnoxious) form, one at a time, due to an error message about 'incorrect parameters' and XML files, (whatever that means.)

I filed a 'support case' and didn't hear from anyone for almost 4 days, but by then my auctions were running and I didn't care anymore.

It's really unconscionable that it takes THAT LONG to get a response to our problems, and if my listings don't post correctly tonight I've had it.

I agree with all the other members here! Communication! Customer service is all but non-existent, and the time between complaint/problem report and response is ridiculous.

I've recommended AUCTIVA to so many people in the past, but in the last few months I've been reluctant to do so. The last thing I need is to be blamed for sending a friend here and have them experience the kind of trouble we've been having for months, and months.

That's my 2 cents, for what it's worth. I hope someone is listening, reading, and taking this to heart.