Unable to access www.auctiva.com... is site down?

Still can not log in to Auctiva I even tried my other computer and all I get is "can not find the page". tried waht you said and deleted favorites & cleared Cookies & history. Still get same message.

It looks like an internet routing issue as 8 *** is bound to be nowhere near our servers given where 7 was at. It would appear something is awry in Level 3.

The reason the message boards work is because we host them in a different location for exactly this type of situation. If you run a tracert you'd likely find it takes a different path to get to these servers and goes around whatever seems to be broken in the other one.

The only solution to something like this is to wait for them to fix it.

Anyone have a solution to this yet? I need access to my auctions. I can't edit, add, stop any of them. It's been down for two days now.

thanks,

-Matt

I have tried everything i even Reset my IE 8 to see if that works. I guess we are at The websites Mercy. We just have to wait Until they fix it! Which really sucks because I can't do anything either. I have even started listing using the ebay sell your item form. Wish I had the answer for you but I'm In the same Boat, GOOD LUCK!

I use Wide Open West (WOW), but that shouldn't matter should it? Can you get on?

-Matt

I use Embarq DSL in New Jersey... so it looks like geographic location is not the issue.

And the service provider is a valid question... auctiva is not down, simply not accessible from certain locations. It is definitely a routing problem somewhere.

I still can't get on auctiva. Is the server down? Even my listings that are on ebay, have all the templetes, and auctiva freebies are missing. It make it look like auctiva is lost.

Sprint and Cogent are having a "dispute". This is affecting thousands of people who do not even have those providers. Here are some articles that may help to shed some light on the situation:

http://www.pcmag.com/article2/0,2817,2333750,00.asp

http://gigaom.com/2008/10/30/cogent-sprint-un-peer-may-cause-web-slowdown/

So, if I am understanding correctly, since I have Sprint-Nextel - I can't access the server at Auctiva? Any round-about ways to get there?

Can anyone tell me how to access auctive through an anonymous proxy?

thanks,

-Matt

I am also still waiting, I cleared files, history and cookies and renewed my web browser (20 time) and still I cannot access Auctiva. I am sure there are many others, they simply aren't posting here.

To Mike D who posted this for Auctiva...

Update - This issue should now be resolved. If you continue to receive these errors, please contact our customer support team using the web form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx"

Mike, we cannot access any portion of Auctiva.com so we cannot access Customer Support either, our only support is here. If customers don't know about this site, there is no way they can contact Auctiva about issues they are having.

Auctiva, please help....the issue is not resolved. I tried logging in using an anonymous proxy and that works sort of, but you can't use any of the features correctly.

Please help...we have no way to contact support. This community is th only thing that works.

-Matt

galvez, can you please suggest a proxy to use by emailing me at mattandleah@yahoo.com? I can't seem to find one that will let me log on and perform any functions. All of the ones that I try either don't bring up the login, or the links don't seem to want to work in Auctiva. Isn't there a way Auctiva can mirror their site on a different server? Is there phone support for Auctiva?

thanks so much.

-Matt

suggesting we barage embarq with emails telling name we will never use a sprint nextell product , phone or cell

I hate being DUH but I don't know how to find a proxy...We use warpdrive thru our cable company here in New Mexico, and I have tried everything to get to Auctiva. please someone, anyone, help!

ATTENTION MIKE AND JEFF!!!
UPDATE
The problem is far from one sided.. THIS ISSUE EFFECTS ALL EBAY USERS EVERYWHERE due to the beef with sprint and cogent over cogent not wanting to fulfil the contractual obligations and pay the bills, the internet has been cut in 2. Sprint based backbones and providers and Cogent backbones and providers can no longer communicate over the internet.. Auctiva uses Cogent My isp uses Sprint Therefore i can not get onto auctiva to create listings, my supersized images and HTML have all disappeared and kiss the scrolling gallery goodbye! well some would say just switch your isp.. WRONG ANSWER A BIGGER ISSUE HAS BEEN OVERLOOKED!!! even if you switch your isp so that you can once again use the beloved auctiva ALL of the other users using a sprint backbone can STILL no longer see any of your auctiva goodies I.E. Templates, supersized images, scrolling gallery, HTML, AND THE LIST GOES ON... I had one bidder email me stating that he could not see the images on a listing where the pics are quite crucial!! this means he will no longer be bidding and maybe my $500 item will only go for $300???? THIS IS A REAL DILEMMA AND ALL ANYONE NOT ABLE TO USE Auctiva SHOULD FILE A CLAIM TICKET WITH YOUR ISP!!! in my experience the only way to make a giant corp. do anything is to get a lot of pissed off people asking the right questions and giving them as much grief about the issue as possible. And shame on them for letting there corporation mentality and pissing contest effect THOUSANDS of small businesses. This issue is literally tearing the internet in half creating an impossible scenario for small businesses. Congratulations Sprint and cogent you have successfully taken away MILLIONS of our potential customers. And a side note to Cogent..... Pay your damn utility bills everyone else in this world has to..
And a second note.. think you can just switch to a proxy server to upload pics and log on to auctiva...
well if you are lucky enough to log on you have about oh a .00000001% chance of actually being able to upload your pictures and guess what everyone out there using sprint still cant see them and you will have to deal with the obvious issue of a ton of unblockable popups that come with all proxy servers
by the way being the nice guy that i am i will list the one proxy i have found that kinda works proxsurf123.info

PS my isp is also WOW (wide open west)seemingly would have nothing to do with Sprint right?? think again WOW a very large ISP in the northeast with MILLIONS OF CUSTOMERS uses..... YOU GUESSED IT a SPRINT BACKBONE!!!!!!

ALSO the powers that be will get a laught out of this... i had to sign up just to post this with a secondary email account because of this issue auctiva emails will no longer reach ANY msn/hotmail users... i would not consider that a "minor issue only effecting a few users" how many ebay users do you think use an msn email address 10s of millions maybe???
this is only one of the hundreds of issues that in sure will be shown in the days to follow! This is like blocking off a one way road and not having a detour...
if you would like to contact me with any questions or comment my actual email address is
Dkstreak_62@msn.com
Ebay Id DKstreak
-concerned power seller
also any one interested in giving donations to cogent so that they can pay there bills should contact them.. and anyone dumb enough to do that can paypal me at the above email address to help me pay mine now that i will be losing thousands on my ebay auctions

back up here finally